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Hotel and restaurant management
Mabalacat City College
More Info About Me
Hi there, my name is Jasper from the Philippines. I have six months of experience handling a healthcare account based in the US, three years in customer service for billing, home warranty, and authorization accounts based in the US, and also i work in the HR department managing sales agent applicants for a US-based shipping container company. I have been trained in communicating via inbound and outbound calls, providing real-time chat support, extracting data, checking leads, and responding to email inquiries. Over the years, I have developed a deep passion for my work and have learned a great deal.
My experience has given me extensive knowledge in both oral and written English communication. I am skilled in upselling, email communication, and performing calls and chat support. I am more than willing to undergo training to familiarize myself with your specific requirements, ensuring I can contribute effectively. I am committed to delivering high-quality work on time and am dedicated to assisting you with your tasks.
I am a quick learner and always eager for opportunities to grow with any company that offers me a chance. I understand that the entrepreneurial journey can be challenging, but I am here to help you focus on your core business while I handle secondary responsibilities. Together, we can ensure accuracy and timely delivery, making the journey enjoyable and successful. I am eager to bring my skills, knowledge, and expertise to your team. Feel free to contact me so we can discuss how we can elevate your business to new heights.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Fb Ads Expert
Certificates
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My Experience and Education
November 2024
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January 2025
Planetart
(Virtual Assistant/Chat Support PlanetArt (Seasonal Account) November 2024 – January 2025)
📌Responded promptly to customer inquiries via chat, providing accurate information about the company’s products and services.
đź“ŚEnsured customer satisfaction by resolving issues efficiently and professionally.
đź“ŚManaged multiple chat interactions simultaneously while maintaining a high level of quality and attention to detail.
đź“ŚSupported the company during peak seasonal demand, contributing to enhanced customer experience.
2023
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2024
Shipping container(VA)
(HR team member)
As an HR Specialist, I screen and train applicants who apply through Facebook and different platforms to ensure they can effectively post ads for our shipping containers on Marketplace and manage paid ads through facebook.
2020
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2024
iQor BPO Industry
(Customer Service Agent)
As a Customer Service Representative for Home Warranty Services, I am responsible for managing both inbound and outbound calls to support our customers with their home warranty needs. My role involves acting as a liaison between customers and technicians, ensuring smooth communication and efficient resolution of service requests.
Handle inbound and outbound calls from customers regarding home warranty services, providing exceptional customer service and support.
Authorize technician bills, ensuring that all services and repairs are accurately documented and approved.
Invoice customers for the authorized services, explaining charges and addressing any billing inquiries or disputes.
Coordinate with technicians to schedule service appointments and confirm job completions.
Maintain detailed records of customer interactions, service requests, and billing information in the company’s database.
Resolve customer issues and complaints in a timely and professional manner, ensuring customer satisfaction.
Provide customers with information about their home warranty coverage and assist them in understanding their benefits and responsibilities.
2019
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2020
Ameritel BPO Industry
(Customer Service Agent)
As a Health Insurance Lead Generation Specialist, my primary responsibility is to conduct outbound calls to potential clients, identifying and generating leads for health insurance sales. I engage with prospective customers to understand their needs and provide information about our health insurance products, aiming to qualify leads and facilitate the sales process.
My Services
Customer Service
Assisting customers, resolving issues, and ensuring satisfaction via clear, prompt, and friendly support.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.