Date of birth

April 17,1999

Nationality

Filipino

Marital Status

Single

PRIMARY

Manuel L. Quezon Elementary School
(2006-2011)

SECONDARY

Andres M. Luciano High School
(2011-2015)

College

Mabalacat City College
2017-2019
Second Year Undergraduate
Hotel and Restaurant Management

Tool Used

📌Canva
📌Notion
📌outlook
📌Facebook meta
📌Frontdoor
📌Zimbra
📌Chat GPT
📌Google Workspace
📌Color hunt
📌Pinterest
📌ToDoist
📌Capcut
📌Live chat

Facebook Ads Mentor, (Pro va)

📌Ernesto Marimon
https://www.facebook.com/fbadscoachmon/

Virtual Assistant Coach, (VA Training PH )

📌Joanna Escaro
https://www.facebook.com/jonanaescaro

(2023-2024) Shipping Container, Hr Team(VA)

📌Screen applicants from Facebook and other platforms to identify qualified candidates for posting ads and managing paid advertisements.
📌Train selected applicants on how to effectively post ads for shipping containers on Facebook Marketplace.
📌Sending emails to applicants via Gmail
📌Scheduling appointments for the training
📌Responding to inquiries on live chat
📌Sending invitations to new members to join our group and approving new members on our fb groups to post ads

(2021-2024) IQOR PH, Call Center Agent

📌Handle inbound and outbound calls from customers regarding home warranty services, providing exceptional customer service and support.
📌Authorize technician bills, ensuring that all services and repairs are accurately documented and approved.
📌Invoice customers for the authorized services, explaining charges and addressing any billing inquiries or disputes
📌Coordinate with technicians to schedule service appointments and confirm job completions.
📌Maintain detailed records of customer interactions, service requests, and billing information in the company’s database
📌Resolve customer issues and complaints in a timely and professional manner, ensuring customer satisfaction.
📌Provide customers with information about their home warranty coverage and assist them in understanding their benefits and responsibilities

(2019-2020) Ameritel, Call Center Agent

📌Conduct outbound calls to potential clients to generate leads for health insurance sales.
📌Engage with prospective customers to understand their needs and preferences regarding health insurance coverage.
📌 I engage with prospective customers to understand their needs and provide information about our health insurance products, aiming to qualify leads and facilitate the sales process.

Soft skills

📌Willing to go extra miles
📌Keen to details
📌Goal-oriented
📌Time management
📌Willingness to learn
📌Hard working

Hard skills

📌Calendar management
📌Social media management
📌Responding to customer inquires
📌Problem-solving Skills
📌Multitasking
📌Email management
📌Phone and Communication Skills