2014
Midwifery
North Davao Colleges
More Info About Me
Hi! I'm Jannie Lou, or JLou. I'm a proud mother with five years of experience as a customer support agent, handling emails, Amazon chat support, and shipment tracking. I also have experience as an eCommerce Assistant, improving Shopify store design and increasing sales. Additionally, I'm familiar with eBay, email organization, and product listing.
I enjoy watching movies, listening to music, and traveling. My goal is to visit every tourist destination in the Philippines and immerse myself in local cultures. Work-life balance is important to me so I can enjoy my job, family time, and travel.
As a virtual assistant, I bring strong organizational skills, adaptability, and dedication to my work. I'm eager to learn new tools and processes to better support my clients. With a strong work ethic and a willingness to grow, I'm confident in my ability to contribute to my clients' success.
My Skills and Competencies
eCommerce Assistant
General Virtual Assistant
Email Management
Appointment Setter
Data Entry
Customer Service Representative
Certificates
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My Experience and Education
2021
-
2023
Impact Brands
(Customer Service Representative)
-Assisting customers with their questions about health supplements products, assisting with refunds and returns for unsatisfied customers, answering emails & doing multiple tasks including Amazon orders, attentive messages, social media moderator, fraud orders, tracking orders, & Ship Station
May 2024
-
Present
Chockadoo
(E-Commerce Support Specialist)
Managing product listings, descriptions, and pricing updates
Processing orders, tracking shipments, and handling returns or refunds
Assisting customers via email, chat, and phone with inquiries and issues
Monitoring inventory levels and coordinating restocks
Verifying and preventing fraudulent transactions
Updating and maintaining e-commerce platforms like Shopify, Amazon, or eBay
Coordinating with suppliers, warehouses, and logistics teams
Handling social media inquiries and customer engagement
Ensuring accurate data entry and record-keeping for sales and orders
2018
-
2019
IBEX Global Philippines
(Billings & Customer Service Representative)
-Explaining to customers about the drop-down of their total bill for Cable, Internet & Mobile phone installation, Assisting the customers to process orders or exchanging for mobile phones, Helping customers to upgrade their cable plan to get their preferred channels, Activating signals for cables, internet and phone numbers, & Acknowledge, Empathy & Reassurance for customers satisfaction.
2015
-
2016
SDA Language Center
(English Tutor)
-Teaching Juniors & Adults basic English skills including reading, writing & speaking, Execute lessons efficiently using different styles of teaching depending on the content & Engaging students to ensure a lively classroom atmosphere.
August 2023
-
February 2024
Prestige Dealaer Alliance
(Real Estate Campaign Manager)
Calendar Management - Checking and updating the
client’s calendar
Prepare meeting agendas, gather necessary materials,
and distribute them to relevant participants.
Research real estate market trends, property values,
and competitive analysis.
Maintain organized filing systems for contracts,
property listings, and other important documents.
Handle confidential information with discretion
Established clear and measurable goals for the
campaign
Maintain communication with clients, providing
updates on campaign progress and addressing any
concerns or feedback.
Checking the agent's call status
Assist with technology tools and software used in real
estate, such as CRM systems or property management
software
eCommerce & Administrative Support
Assisting with Shopify, eBay, product listing, and email organization for smooth business operations.
Appointment Setter
Responsible to schedule and coordinate appointments for a company or individual.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
eCommerce Assistant
Manage product listings, process orders, track shipments, handle customer inquiries, and assist with refunds and returns
Customer Service Support
Can help with inbound and outbound calls, manage emails and do live chats.