2014
Midwifery
North Davao Colleges
More Info About Me
Hi! Jannie Lou, or JLou, is the name I go by. I have been married for about 5 years, and I am a mother. I've been a customer support agent for 5 years, and my duties included answering emails, chatting on Amazon, and tracking shipments.
I enjoy watching movies, listening to music, and traveling. I wish to visit every tourist destination in the Philippines and learn about the local cultures. Life and work should always be in balance for me so that I may enjoy both while working, spending time with my family, and traveling.
I bring a new perspective to this position as a virtual assistant who is also ready to learn and develop. Despite the fact that I may be unfamiliar with the precise duties of a virtual assistant, I am eager to put my great organizational abilities, adaptability, and passion to work for my clients. I'm determined to put in the time and effort necessary to become acquainted with the required tools and processes, even though I might run into additional difficulties along the road. I am a quick learner and am always receptive to criticism since I think it is essential for both professional and personal growth. I am confident in my capacity to successfully transition into the role of virtual assistant and make a good impact on the success of the clients I deal with since I have a strong work ethic and a desire to succeed.
My Skills and Competencies
Email Management
FB Ads Manager
Appointment Setter
Social Media Management
Data Entry
Customer Service Representative
Lead Generator
Certificates
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My Experience and Education
2021
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2023
Impact Brands
(Customer Service Representative)
-Assisting customers with their questions about health supplements products, assisting with refunds and returns for unsatisfied customers, answering emails & doing multiple tasks including Amazon orders, attentive messages, social media moderator, fraud orders, tracking orders, & Ship Station
2018
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2019
IBEX Global Philippines
(Billings & Customer Service Representative)
-Explaining to customers about the drop-down of their total bill for Cable, Internet & Mobile phone installation, Assisting the customers to process orders or exchanging for mobile phones, Helping customers to upgrade their cable plan to get their preferred channels, Activating signals for cables, internet and phone numbers, & Acknowledge, Empathy & Reassurance for customers satisfaction.
2015
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2016
SDA Language Center
(English Tutor)
-Teaching Juniors & Adults basic English skills including reading, writing & speaking, Execute lessons efficiently using different styles of teaching depending on the content & Engaging students to ensure a lively classroom atmosphere.
My Services
Appointment Setter
Responsible to schedule and coordinate appointments for a company or individual.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.