As a virtual assistant, I am able to provide email management services, including handling or organizing emails, replying to inquiries, and screening critical communications. Calendar management, appointment setting, reminders, and meeting coordination. Data entry involves organizing information, ensuring data correctness, and entering data into databases or spreadsheets. Supporting customers, assisting them, and addressing their concerns or questions through the phone, chat, or email.

Customer Service Representative

Health Insurance

Your main duty as a health insurance provider's customer service representative is to offer customers outstanding assistance and service. You will deal with a variety of client questions and issues regarding their health insurance coverage. This includes answering inquiries regarding eligibility, claims, billing, and policy benefits. Customers will need you to actively listen to them, understand their circumstances, and give them accurate information so they can manage their coverage. Additionally, you will be responsible for promptly and satisfactorily addressing consumer concerns and complaints.

English as a Second Language (ESL) Teacher

My job as an ESL instructor is to aid non-native English speakers in acquiring the language and to give them instruction. You'll construct and use lesson plans that emphasize helping students improve their speaking, listening, reading, and writing abilities in the English language. You will evaluate students' language competency, determine their unique learning requirements, and modify your lesson plans to fit different learning styles and abilities. Using a range of instructional tools and resources, you will assist students as they work through grammar, vocabulary, and pronunciation activities.

Customer Service Representative & Technical Support

Billing, Sales & Technical

You will deal with a range of questions, issues, and complaints regarding services like phone, internet, and cable television. You'll be responsible for taking customer calls, responding to emails and chat messages, and resolving problems with billing, service interruptions, technical support, and account queries. Customers will expect you to actively listen to them, understand their circumstances, and respond to their issues in a precise and fast manner. Additionally, you will help consumers understand their service plans, upgrade or downgrade their packages, and execute service cancellations or transfers.

Appointment Setter / Cold Caller / Virtual Assistant

Insurance, Mortgage & Life Expense

In order to schedule appointments for sales reps or other specialists inside the company, you will be responsible for getting in touch with prospective customers or leads via phone calls, emails, or other communication methods. The client will provide a specific county to call every day
Using Dialpad for calling leads
Appointments will manually register to the client’s calendar
Email Management
Sorting the leads and register to the dialer/dialpad
Update clients to the appointments and zoom calls

Customer Service Representative / Virtual Assistant

Health Supplements

You will deal with a range of questions, issues, and demands regarding health supplements, product details, orders, and deliveries. You'll be responsible for returning customer calls, emails, and live chats as well as handling queries about suggested products, dosage guidelines, and potential interactions. You must be well-versed in the company's line of health supplements in order to explain to customers how to use them and what the ingredients do.
Tasks include: Responding to emails
Responding to comments and chats from the social media
platform
Amazon chats and ordering process
Facebook & Instagram moderator
Tracking orders and returns
Generate tracking from Amazon and register to google sheets
Responding text messages
Tracing Fraud orders and Hijackers
Process reshipment
Email Management - deleting unnecessary emails