2014
High School Graduate
University of Cebu
Your reliable virtual assistant, streamlining tasks to boost productivity!
A 26 years-old high school graduate equipped with a diverse skills being a certified customer service associate with seven years of experience as customer service representative, data entry and healthcare assistant.
My experience spans resolving complex issues, providing product and service information, and ensuring customer satisfaction. I am committed to creating memorable experiences for customers, consistently striving to exceed their expectations. Whether working independently or as part of a team, I always aim to contribute to a positive work environment and achieve business goals.
Let me help you stay organized and efficient so you can achieve your goals! As an expertise, I offer service ranging from administrative task to customer support, data entry and healthcare assistant. Lets work together to streamline your workload and help your business grow. Contact me today to discuss how I can assist you.
My Skills and Competencies
Data Entry
Benefits and Eligibility
Problem Solving Skills
Customer Service and Technical skills
Prior-Authorization/Intake
Claims Skills
Certificates
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My Experience and Education
2025
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2025
PRO VA
(Medical VA Trainee)
Responsible for managing and updating patient data, including personal details, medical history, and treatment plans in electronic health records (EHR). They ensure records are accurate, confidential, and easily accessible for healthcare providers, while also providing general virtual administrative support like email management, scheduling, and task coordination.
2025
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2025
PRO VA
(Data Analyst Trainee)
Accurately inputting, updating, and managing large volumes of data in our company’s database systems. Handle repetitive tasks while ensuring that the data is organized and accessible for various stakeholders.
2022
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2025
Accenture
(Telesales and Customer Service Advocate)
Representative for Virgin Media O2 a network provider based on United Kingdom for both mobile and broadband service. Assisting clients through phone call delivering exceptional customer service while upselling telecommunication and cable products. Providing troubleshooting steps and tips to avoid disruption of service. Conducting pre-install, billing and account inquiries making sure customers satisfaction with the service they get and closing deals.
2021
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2022
Wipro Limited
(Customer Service Associate)
Customer Associate for a health care account under united health group who assist doctors, nurses and providers for patient's benefits/coverage and eligibility for there insurance. Creates prior-authorization for an approval before certain services, medications, or treatments are covered under a health insurance plan, provide claims update about the progress or outcome of a claims submitted by the provider
2018
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2021
Teleperformance
(Customer Service Representative Voice and Non-voice)
Representative for Philippines one of the biggest network provider Globe Telecommunication who assist customers with billing inquiries, resolve payment issues, troubleshoot technical problems, and ensure customer satisfaction. Backend support agent by monitoring and updating pending technical tickets via email. Later transitioned to a Tier 2 agent, handling escalated calls.
My Services
Medical VA
Managing UHG policies for Benefits & Eligibility, Prior-Authorization and Claims
Data Analyst
Collects, processes, and analyzes data to help organizations make informed decisions.
Encoder
Converts information from one format or code to another for efficient processing or transmission.