2014
High School Graduate
University of Cebu
Your reliable virtual assistant, streamlining tasks to boost productivity!
Equipped with a diverse skills being a certified customer service associate with seven years of experience as customer service representative, data entry, appointment setter and healthcare assistant.
My experience spans resolving complex issues, providing product and service information, and ensuring customer satisfaction. I am committed to creating memorable experiences for customers, consistently striving to exceed their expectations. Whether working independently or as part of a team, I always aim to contribute to a positive work environment and achieve business goals.
Let me help you stay organized and efficient so you can achieve your goals! As an expertise, I offer service ranging from administrative task to customer support, data entry and healthcare assistant. Lets work together to streamline your workload and help your business grow. Contact me today to discuss how I can assist you.
My Skills and Competencies
Appointment Setting & Scheduling
Healthcare Assistant Skills
Sales & Client Engagement
Customer Service Skills
Administrative & Data Entry Skills
Certificates
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My Experience and Education
January 2025
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January 2025
PRO VA
(Data Analyst Trainee)
Accurately inputting, updating, and managing large volumes of data in our company’s database systems. Handle repetitive tasks while ensuring that the data is organized and accessible for various stakeholders.
January 2025
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January 2025
PRO VA
(Medical VA Trainee)
Responsible for managing and updating patient data, including personal details, medical history, and treatment plans in electronic health records (EHR). They ensure records are accurate, confidential, and easily accessible for healthcare providers, while also providing general virtual administrative support like email management, scheduling, and task coordination.
June 2025
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July 2025
Lupo Solar
(Appointment Setter)
Managed high-volume outbound calls using auto-dialer tools to offer and schedule free solar consultations. Engaged potential customers, qualified leads, and booked appointments as part of a targeted campaign, contributing to lead generation and conversion goals.
March 2025
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June 2025
Home A Glow
(Sales Representative and Appointment Setter)
Executed high-volume outbound calls and SMS campaigns to promote residential cleaning services, secure bookings, and sell subscriptions. Coordinated appointment scheduling between clients and cleaners with precise calendar management. Handled inbound calls, maintained accurate CRM records, and consistently met daily call and conversion targets while delivering excellent customer service in a fast-paced environment.
February 2023
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February 2025
Accenture
(Telesales and Customer Service Advocate)
Assisted UK mobile and broadband customers via phone, providing support for billing, technical, and account-related issues. Upsold products and services, resolved concerns efficiently, and ensured high customer satisfaction while consistently meeting sales and service targets.
May 2021
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January 2023
Wipro Limited
(Customer Service Associate)
Molina Insurance – Billing and Enrollment Representative
Handled billing and payments exclusively for Molina Healthcare Insurance, a private U.S.- based insurer. Responsibilities included processing premium payments, resolving billing discrepancies, and assisting members with account inquiries. Provided high-level customer service, ensuring compliance with healthcare regulations and internal policies. Transitioned to another account after 5 months due to the closure of this specific billing
unit.
United Health Group - Customer Service Associate
Provided frontline support to healthcare providers, including nurses, doctors, and medical staff, by assisting with patient benefit verification, eligibility checks, prior authorization requests, and claim inquiries. Maintained a strong understanding of healthcare policies and procedures to ensure accurate and efficient service delivery. Resolved complex issues with professionalism and ensured compliance with HIPAA and internal quality standards.
April 2018
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May 2021
Teleperformance
(Customer Service Representative Voice and Non-voice)
Provided customer service and technical support for Globe Telecom, assisting clients with billing inquiries, payments, and service-related issues. Managed backend support by handling technical tickets via email. Promoted to Tier 2 Agent, taking on escalated issues, complex troubleshooting, and supporting frontline teams.
My Services
Medical VA
Managing UHG policies for Benefits & Eligibility, Prior-Authorization and Claims
Data Analyst
Collects, processes, and analyzes data to help organizations make informed decisions.
Encoder
Converts information from one format or code to another for efficient processing or transmission.
Appointment Setter
Coordinating appointments across multiple calendars, Confirming, rescheduling, and cancelling appointments and Following
Customer Service
Handling high volumes of inbound/outbound calls, CRM software proficiency, and Maintaining customer satisfaction and loy
Sales Representative
Persuasive communication and upselling, Lead generation and follow-up, and Meeting and exceeding sales targets.