Professional Skills

Customer Service & Communication
Sales & Client Engagement
Data Entry & Administrative Support
Appointment Setting & Coordination
Healthcare Support & Compliance

Proficiency in Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Google Sheets)
CRM Tools (Django)
Hubspot
Aircall
OBS
GVoice

Core Soft Skills

Multitasking and time management
Adaptability in fast-paced environments
Team collaboration and independence
Problem-solving and critical thinking
Reliability and professional work ethic

Teleperformance

Customer Service Representative Voice and Non-voice

Provided customer service and technical support for Globe Telecom, assisting clients with billing inquiries, payments, and service-related issues. Managed backend support by handling technical tickets via email. Promoted to Tier 2 Agent, taking on escalated issues, complex troubleshooting, and supporting frontline teams.

Wipro Limited

Customer Service Associate

Molina Insurance – Billing and Enrollment Representative
Handled billing and payments exclusively for Molina Healthcare Insurance, a private U.S.- based insurer. Responsibilities included processing premium payments, resolving billing discrepancies, and assisting members with account inquiries. Provided high-level customer service, ensuring compliance with healthcare regulations and internal policies. Transitioned to another account after 5 months due to the closure of this specific billing
unit.

United Health Group - Customer Service Associate
Provided frontline support to healthcare providers, including nurses, doctors, and medical staff, by assisting with patient benefit verification, eligibility checks, prior authorization requests, and claim inquiries. Maintained a strong understanding of healthcare policies and procedures to ensure accurate and efficient service delivery. Resolved complex issues with professionalism and ensured compliance with HIPAA and internal quality standards.

Accenture

Telesales and Customer Service Advocate

Assisted UK mobile and broadband customers via phone, providing support for billing, technical, and account-related issues. Upsold products and services, resolved concerns efficiently, and ensured high customer satisfaction while consistently meeting sales and service targets.

Home A Glow - Project Based

Sales Representative and Appointment Setter

Executed high-volume outbound calls and SMS campaigns to promote residential cleaning services, secure bookings, and sell subscriptions. Coordinated appointment scheduling between clients and cleaners with precise calendar management. Handled inbound calls, maintained accurate CRM records, and consistently met daily call and conversion targets while delivering excellent customer service in a fast-paced environment.

Lupo Solar

Appointment Setter

Managed high-volume outbound calls using auto-dialer tools to offer and schedule free solar consultations. Engaged potential customers, qualified leads, and booked appointments as part of a targeted campaign, contributing to lead generation and conversion goals.