Customer Service Skills

(Voice and Non-voice)

Billing Expert
Technical Support
Encoder / Order Management
Back End Support

Health Care Associate Skills

(Provider Services)

HIPAA Knowledge and Adherence
Benefits and Eligibility
Prior Authorization/Intake
Claims

Others

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Google Sheets)

PRO VA

(Medical VA Trainee)

Responsible for managing and updating patient data, including personal details, medical history, and treatment plans in electronic health records (EHR). They ensure records are accurate, confidential, and easily accessible for healthcare providers, while also providing general virtual administrative support like email management, scheduling, and task coordination.

PRO VA

(Data Analyst Trainee)

Accurately inputting, updating, and managing large volumes of data in our company’s database systems. Handle repetitive tasks while ensuring that the data is organized and accessible for various stakeholders.

Accenture

(Telesales and Customer Service Advocate)

Representative for Virgin Media O2 a network provider based on United Kingdom for both mobile and broadband service. Assisting clients through phone call delivering exceptional customer service while upselling telecommunication and cable products. Providing troubleshooting steps and tips to avoid disruption of service. Conducting pre-install, billing and account inquiries making sure customers satisfaction with the service they get and closing deals.

Wipro Limited

(Customer Service Associate)

Customer Associate for a health care account under united health group who assist doctors, nurses and providers for patient's benefits/coverage and eligibility for there insurance. Creates prior-authorization for an approval before certain services, medications, or treatments are covered under a health insurance plan, provide claims update about the progress or outcome of a claims submitted by the provider.

Teleperformance

(Customer Service Representative Voice and Non-voice)

Representative for Philippines one of the biggest network provider Globe Telecommunication who assist customers with billing inquiries, resolve payment issues, troubleshoot technical problems, and ensure customer satisfaction. Backend support agent by monitoring and updating pending technical tickets via email. Later transitioned to a Tier 2 agent, handling escalated calls.