I have nine years of experience working as a customer service representative, offering complete support to customers through emails , chat or phone calls as needed. I am data driven and detail oriented professional.
Constructing, programming, maintaining and troubleshooting of programmable logic controllers (PLCs) and their use in industrial, commercial, and residential applications.
Manage KYC/ customer on boarding requests and facilitate
the KYC process end to end;
Scheduled in-person interviews with customers to assess
needs and collect information, determining eligibility;
Conduct in-depth analysis on the ownership structure of the
customer on publicly available sources (not limited to
company registries) or customer documentation, and seek
additional confirmation or approvals as required;
Reviewed customer accounts to detect delinquencies and
fraudulent characters, providing protective measures for
company;
As a SME and Due Diligence expert to guide clients through
the KYC requirements and variation of documents which may
fulfil due diligence Performs call listening / review of
transactions in order to identify where process breakdowns
occur;
Conduct product calibration to enhance the process on how
the Risk Investigator Associates are supported;
Provides deep expertise on the floor to support hard customer
cases or questions or to take live Supervisor Calls / Escalation
Calls requirements;
Participates in the development and execution of activities
and programs aimed at improving Client and/or internal
satisfaction; and
Executes New processes and Compliance procedures, as
developed and updated over time as the function progresses
Assisted in fulfillment of customer orders placed in person, via email, online
Helped customers set up new systems, applications and
software;
Handled complaints calmly and professionally, providing
appropriate solutions to promote continued customer
satisfaction
Customer Relationship Management
-Built rapport with customers through courteous and professional communications.
Processed and issued product orders and service upgrades for customers. Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
Built rapport with customers through courteous and
professional communications;
Handled complaints calmly and professionally, providing
appropriate solutions to promote continued customer
satisfaction; and
Served as point of escalation for complex customer issues, capturing timely resolution to drive client
Search the Internet for information on a wide variety of topics.
Recording and categorizing financial transactions such as sales, purchases, receipts, and payments.
Documenting customer interactions, feedback, and relevant information in a customer relationship management (CRM) system
Qualifying leads by gathering relevant information to determine their interest and suitability for the appointment.
Managing and updating databases, contact lists, and CRM systems. Providing customer support and responding to inquiries.