Program Specialist

REMITLY INC. (Mandaluyong, Philippines)

Manage KYC/ customer on boarding requests and facilitate the KYC process end to end
Reviewed customer accounts to detect delinquencies and fraudulent characters, providing protective measures for company
As a SME and Due Diligence expert to guide clients through the KYC requirements and variation of documents which may fulfil due diligence Performs call listening / review of transactions in order to identify where process breakdowns occur

Customer Service Representative / Technical Support

Concentrix (Mandaluyong,Philippines)

Assisted in fulfillment of customer orders placed via email, calls and chat.
Helped customers set up new systems, applications and software;
Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction

Customer Service Representative

Skyes Asia (Mandaluyong, Philippines)

Built rapport with customers through courteous and professional communications;
Processed and issued product orders and service upgrades for customers; and
Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

Customer Service Representative

Fidelity Information Services (Makati, Philippines)

Built rapport with customers through courteous and professional communications;
Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer
satisfaction; and
Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.

Analytical minded
Solution minded
Quality Assurance
Customer Relationship Management