Documenting Issues 

Document the details of the system issues.This involves creating detailed reports and documenting the steps that led to the issue, as well as any steps taken to resolve the issue.

Monitoring and Tracking System Issues

Monitor and track system issues as they arise. This involves using specialized software to identify and analyzing data to determine the root cause of issues, and communicating the details of the issues to other team members.

Creating reports

Create reports summarizing the findings of audits. These reports may include information about customer satisfaction levels, areas of improvement, and best practices.

Listening to recorded or live calls

Listen to agents calls to evaluate the quality of the interactions between the representative and the customer. This involves evaluating things like communication skills, tone, and adherence to company policies and procedures.