2017
Bachelor of Science in Psychology
University Of San Carlos
ABOUT ME :)
Dedicated Customer Service Representative with 5 years of experience in the BPO industry, handling diverse accounts including telco, financial, and retail. Skilled in cold calling for real estate, I’m a hardworking, detail-oriented, and goal-driven professional focused on providing exceptional service and driving results. Capable of handling difficult conversations with professionalism, I’m committed to exceeding expectations and delivering a positive customer experience.
My Skills and Competencies
Customer Service Representative
Appointment Setter
Cold Caller
Certificates
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My Experience and Education
March 2023
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August 2024
Rea Estate investments
(Cold Caller)
As an experienced cold caller, I am skilled in reaching out to potential clients, generating interest, and building relationships. My key strengths include:
Outbound Calls: Initiating conversations with prospective clients to introduce products/services.
Lead Qualification: Identifying potential leads and qualifying them based on interest and needs.
Appointment Setting: Scheduling meetings or follow-up calls with qualified prospects.
Effective Communication: Using clear, persuasive, and friendly communication to engage customers.
Target Achievement: Consistently meeting or exceeding daily/weekly call and conversion goals.
CRM Management: Accurately logging call details and tracking progress to ensure efficient follow-up.
2020
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2023
COGNIZANT TECHNOLOGY SOLUTIONS
(Senior Process Executive / Subject Matter Expert)
- As a retail customer service representative, I will provide exceptional customer service by greeting customers warmly, answering their questions and concerns, and providing product recommendations.
- As a BPO subject matter expert, I provide deep knowledge and expertise in the specific processes and workflows that are outsourced to the BPO provider. I am responsible for identifying areas of improvement and developing solutions that optimize the efficiency and quality of the outsourced processes.
2018
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2019
TechMahindra
(Customer Support / Subject Matter Expert)
- As a Sprint customer service representative, I assist customers with account management tasks such as billing inquiries, account changes, and upgrades to Sprint products and services. I also provide guidance and recommendations to customers on how to best utilize Sprint's products and services to meet their needs.
-As a Sprint subject matter expert, I provide deep knowledge and expertise in Sprint's products and services. I am responsible for developing and delivering training programs to the customer service representatives to ensure they are equipped with the knowledge and skills needed to provide high-quality support to Sprint customers
My Services
Appointment Setter
Responsible for scheduling appointments, or consultations between business owner and potential customers or clients.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service
I offer clear communication, problem-solving, order help, customer retention, and managing difficult situations.