2007
Diploma in Computer Studies Major in Multimedia and the Internet
Informatics Computer Institute
Need Not to Look Further
I am a Productive Virtual Assistant. I have the expertise and will help you establish your Online Marketing and find potential, natural, real, organic, and targeted appropriate leads. I am an organized, detail oriented, and a cheerful person who always sees positivity not just in life but also in all situations. I am confident enough that with my good work ethics and ability to learn fast, I can manage the job you have to offer and in a timely manner.
My Skills and Competencies
SEO Specialist
Social media Account Integration
Engagement
Marketing
Social Media Management
Graphic Designer
Data Entry
Certificates
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My Experience and Education
2013
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2014
Concentrix Cagayan de Oro
(Technical Support Agent)
Tech Support Agent for ROKU, a company that manufactures digital devices used for online video streaming. One of my tasks is to assist customers in connecting their devices to the internet and basic troubleshooting of Roku devices. If device is found damage, I then process refunds for customers. I also was tasked to call bank companies for refunds not credited back to customer's bank account in the expected time.
2014
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2016
High Ridge Restaurant
(Line Cook)
As one of my passions, I tried making a career out of cooking. I was a line cook assigned in sautee, fry, and sauce stations in a local restaurant. I did not pursue this career as the compensation is not enough for the duties and responsibilities assigned to me. Cooking is my passion but when it comes to career, I'd love to work with technology.
2016
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2018
Azpired, Inc. - Cagayan de Oro
(Customer Care Representative)
Worked as a Customer Care Representative for Finishline, Inc. A sports apparel store based in the US. My roles include assisting customers in placing of orders and did after sales care including parcel tracking, processing product replacement, processing of refund through chat, email, and voice call. I also communicated with Finishline store managers to confirm shipping of orders and also with USPS to check status of lost packages.
2018
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2024
Freelancer / Virtual Assistant
(SMM, Data Entry Specialist, Leads Generator, SEO Specialist)
• Social Media Manager 2018 - 2024
Hired by the Local Government of Initao, Misamis Oriental as Social Media Manager. As a social Media Manager of our Local Government, my task is to manage their social media Page, posting media for events, and Tourism activities, which I design myself and contents in connection with the basic services offered by the LGU. Engaging with comments and messages of the followers of the page.
• Data Entry Specialist 2018 - 2023
As the Data Entry Specialist of the Local Civil Registrar. I am in charge in encoding registered birth, marriage, and death into the database. I am also the Graphic Designer of the LGU, and I some other basic IT works.
• Administrative Assistant 2018 - 2023
I also assist the Municipal administrator in ensuring immediate implementation of all basic services. I was assigned in keeping track of the progress of other offices in the delivery of their services. I am also assigned to assign office heads and staff to committees and task forces to make sure that all internal and external responsibilities of the LGUS are implemented on time.
• SEO Specialist 2023
Trainee/intern . I have the knowledge and skills in Off Page and On page optimization. I have experience as an intern SEO Specialist for 3 months.
• Data Entry Specialist VA 2023 - 2024
As a Data Entry Specialist VA, I was tasked to regularly update client profiles for the sales team to use as trackers and also was in charge in verifying client information and enters it into a database if information is valid.
• Appointment Setter 2004
As an appointment setter for chyropractic clinics, I was assigned to assess and qualify patients then schedule them for an appointment through text, email, or voice calls.
March 1, 2023
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June 21, 2024
Think Bullish
(Leads Generator, Data Entry, Leads Researcher, Quality Assurance Manager, Confirmations Manager, Appointment Setter.)
Leads Generator
I was tasked to generate leads in order for the company to market their practice or to create a partnership.
Quality Assurance
As a QA, it was my responsibility to review call recordings of the appointment setters to assure great quality of service.
Leads Researcher
It was also my responsibility to verify if the leads/clinics do exist or are still in practice, clinic’s location, contact information, and treatments offered.
Confirmations Manager
As a confirmations manager, my task was to confirm the attendance of all booked appointments. To ensure that the patients have completed the patient intake form, and that they have an idea about the treatment before they come in for their appointment. Overall, it was my responsibility to make sure that the patient will come in on the day of their appointments, and in cases of emergency that the patient needs to cancel or reschedule their appointment, it was my duty to do so.
Appointment Setter
Before my contract ended with Think Bullish, I transitioned from being a VA to an appointment setter. I dialed leads/patients who are interested in getting treatment and qualifying them financially before booking an appointment.
My Services
SEO Specialist
An expert in Off-Page and On-Page Optimization.
Leads Generation
Leads Generation with Social Media and Email Marketing
SEO Content Creation
Create relevant content to rank Websites
Community Management
Engage business with audiences through Social media
Social Media Advertising
Manage Organic and Paid Ads in Social Media
Competitor Analysis
Identify competitors in your industry and researching their different marketing strategies.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.