2016
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Casimiro A Ynares Sr. Memorial National High School
More Info About Me
Hello, it's a pleasure to meet you. My name is Irish Lyka, and I have two years of reliable experience as a customer support representative. I'm always seeking for new opportunities to learn and develop.
My areas of competence include PowerPoint creation, customer service, and keyword research. producing excellent client experiences and interacting with customers with passion. I'm a versatile individual who can manage numerous duties and initiatives.
I want to complete all of my projects and duties on time and to the highest possible standard.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Social Media Marketing
Branding
Certificates
My Experience and Education
07/2023
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09-2023
ASPEN CLINIC
(Freelance Clinic Reliever)
Making calls to remind patients of their appointments, rescheduling when necessary, reviewing voicemails from patients to address their concerns, and handling general clinic inquiries.
06/2023
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09/2023
Youth Empowering Society
(Social Media Content Creator / Part time)
As a Social Media Manager, part of my role includes editing short videos and infographics. I am also responsible for scheduling and distributing content across multiple platforms, such as TikTok, Twitter, Black Twitter, YouTube Shorts, Facebook, and Instagram Reels.
05/2023
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10/2023
Atomic Mind Creations
(YouTube Content Creator / Part time)
I'm a part-time YouTube Content Creator. My job involves editing videos, making them look better, and creating catchy thumbnail images to attract viewers. I use Trello to organize my video projects and keep track of them. I also use TubeBuddy to help my videos get found more easily on YouTube.
09/2021
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05/2023
Concentrix
(Service Advocate (Customer Service Representative))
Assisting healthcare providers with patients' medical concerns and manage patients' benefits and claims information. With strong communication skills and attention to detail, I ensure accurate and efficient processing of patient data. Committed to maintaining confidentiality and providing exceptional service to providers and patient.
05/2020
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07/2021
Trend and Fashion Shop
(Social Media Manager / Data Entry)
Do product posting to relevant groups to sell products via Facebook . Monitor and respond to comments and messages from followers, ensuring that all inquiries or concerns are addressed in a timely and professional manner . Furthermore, I am responsible for managing the inventory of products that are ordered online.
06/2019
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03/2020
lydia's lechon
(Cashier and Food Arranger)
Specialize in arranging food in visually appealing displays that are designed to attract and engage customers and manage customer payments.
10/2017
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12/2018
Antepara
(Sales Representative/Cashier)
Conducting outbound calls to customers in order to promote and showcase the services and benefits of our airline.
02/2017
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09/2017
McDonald's
(Local Store Marketing (LSM))
Party and event host responsible for planning and executing events, from promotion to logistics, to ensure a memorable guest experience.
11/2016
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01/2017
Munisipyo SPES McDonalds
(Part Time Job)
I had a part-time job working as a service crew at McDonald's. I helped customers and made sure the dining area was clean. I worked hard, and McDonald's noticed and asked me to join their local store marketing team
2015
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2015
PLDT
(Sales Agent/ OUTBOUND CALL)
Reaching out to our customers to present our additional services or inquire if they would like to upgrade their internet connection.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Email Management
Organizing electronic messages to ensure efficient communication. It includes sorting, responding, and archiving emails.