Hey, it's Irish

Get acquainted with the captivating persona of Irish

Mabuhay! I am your Virtual Assistant, Irish Cheska Santillan, or Icy for short. I am a Customer Service Representative with two years of experience - first was in a fast food chain, and second for a small business company based in the US. I mainly handled inquiries and appointments through the Go High Level - Eliza CRM. I managed multiple clients like RV Selling, Funeral Homes, and Beauty Products, which have different goals in mind and different approaches to customers.

I am also part of the Girl Scouting movement, which gave me the opportunity to launch and lead multiple projects that involve administrative tasks like data entry, calendar management, social media management, event management, and auditing. I am also proficient in Microsoft Office and Google Suite and have a little bit of knowledge in editing using Canva.

With these skills and knowledge, I'm on a mission to empower my clients around the world with virtual assistance, enabling them to shift their focus towards strategizing and prioritizing critical aspects of their businesses, ensuring sustained growth.

Irish Cheska Santillan
Mandaluyong City, Philippines
irishcheska04@gmail.com
Freelancer
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My Skills and Competencies

Social Media Management
Project Management
Data Entry
Customer Service

Certificates

General Virtual Assistant

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2023 - Present
BS Psychology

De Ocampo Memorial College

2020 - 2023
Doctor of Dental Medicine

De Ocampo Memorial College

2018 - 2020
STEM (Science, Technology, Engineering, and Mathematics)

Jose Rizal University

April 2024 - Present
De Ocampo Memorial College Guidance and Testing Office
(Peer Facilitator)

Provides support, guidance, and resources to fellow students, offering peer counseling, test preparation assistance, workshop facilitation, resource referral, peer mentoring, and administrative support. They collaborate with staff and student organizations to enhance student support services while maintaining confidentiality and professionalism.

November 2023 - January 2024
BrandFi
(Project Manager and Hiring Manager)

1. Results-driven Project Manager with a proven ability to lead cross-functional teams and deliver projects on time and under budget. proficiency in stakeholder communication, project planning, and project implementation. adept at resolving issues and guaranteeing the success of projects from start to finish.
2. Strategic Hiring Manager with a demonstrated track record in identifying and recruiting top-tier talent. competent in handling the entire recruitment lifecycle, conducting interviews, and assessing prospects. Strong communication and organizational skills, dedicated to establishing high-performing teams.

March 2022 - June 2023
Omni - Matic
(Chat Support Agent (Non-voice))

Delivered timely and accurate support to customers through chat, demonstrating strong written communication skills. Resolved inquiries, provided product information, and ensured customer satisfaction while maintaining a professional and empathetic tone. Adapted to various software platforms, efficiently multitasking in a remote work setting.

January 2020 - March 2020
Jollibee Fastfood Company
(Cashier)

Accurate cash handling, friendly service, and order processing in a fast-paced environment. Maintaining
cleanliness and contributing to a positive customer experience.

January 2020 - August 2020
Girl Scouts of the Philippines JRU Cadets
(Club Vice President & Social Media Manager)

Managed and curated content on the club's social media platforms, engaging and informing members and
followers about events, activities, and news.

January 2018 - March 2019
Girl Scouts of the Philippines - Voluntary Work
(Chief Girl Scout Medalist)

Dedicated one year to promoting and preserving the cultural heritage of the Philippines by creating an outreach Program. Oversaw and coordinated community service initiatives, ensuring successful project execution and positive community impact.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry Specialist

Search the Internet for information on a wide variety of topics.

Project Management

Planning, executing, and overseeing projects to ensure they meet deadlines, stay within budget, and maintain quality.


Works

Project Management

Data Entry

Social Media Management

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Mandaluyong City,
Philippines
Email :
irishcheska04@gmail.com


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