2024
SCIENCE TECHNOLOGY ENGINEERING AND MATHEMATICS
VALENCIA NATIONAL HIGH SCHOOL
Hi! I'm Irika Jean Loon your reliable Virtual Assistant!
Hi! I'm Irika Jean Loon, but you can call me Jen. I'm 19 years old, single, and currently based in Valencia, Bukidnon, Philippines. I have no kids, which allows me to dedicate my time and focus entirely to my work.
I graduated from senior high school under the STEM strand with honors, where I developed strong analytical and communication skills. My most recent job was as a Customer Service Representative in the BPO industry, where I honed my ability to handle customer inquiries, solve problems effectively, and maintain professionalism under pressure.
I bring a versatile set of skills, including:
Writing Skills
Communication Skills
Research
Creativity
Time Management
Attention to Detail
With my willingness to learn, adapt, and go the extra mile, I’m ready to deliver high-quality results and help businesses grow.
Versatile Skillset for Impact
Equipped with the tools to help businesses grow and thrive.
Article Writer
SMM/Graphic Designer
Data Entry
Content Creator
Certificates
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My Professional Journey
Gaining Skills and Expertise for Future Growth.
2023
-
2024
Alorica
(Customer Service)
As a Customer Service Representative under the healthcare account at Alorica, I provided exceptional support to clients by addressing inquiries, resolving issues, and assisting with healthcare-related concerns. My responsibilities included:
Handling incoming calls and emails to assist customers with healthcare plans and services.
Explaining coverage details, benefits, and claims processing.
Ensuring compliance with HIPAA and company policies to protect sensitive information.
Resolving billing issues, updating account details, and providing accurate information.
Maintaining professionalism and empathy to deliver a positive customer experience
My Expertise
Tailored Solutions to Meet Your Needs.
Data Entry / Encoder
Responsible for collecting, processing, analyzing, and organizing data, ensuring accuracy and easy access for analysis.
Content Writer
Creates written content for websites, blogs, and social media, researching topics and aligning with brand voice.
Article Writer
Conducts thorough research to gather relevant information and creates well-structured, engaging content.
SMM/Graphic Designer
Create visual concepts, logos, and layouts for print and digital media to communicate brand messages.