To deliver efficient and organized administrative support while ensuring accuracy, professionalism, and timely completion of tasks. I aim to utilize my strong communication, problem-solving, and time-management skills to contribute to the growth and success of the organization. With a proactive attitude and willingness to learn, I am committed to providing high-quality results and maintaining a positive work environment.

Hi! I'm Irika Jean Loon, but you can call me Jen. I'm 19, single, and based in Valencia, Bukidnon, Philippines. I graduated with honors under the Science Technology Engineering and Mathematics (STEM) strand from July 22, 2022 to July 27, 2024 and have experience as a Customer Service Representative, building skills in problem-solving, communication, and professionalism. I specialize in content writing, data encoding, article writing, graphic design, and customer service. With adaptability and dedication, I'm ready to deliver quality results and support business growth.

• Provide excellent service to ensure Client satisfaction.
• Motivated and Fast learner.
• Adaptability and Flexibility
• Resolving Guest complaints
• Strong Communication skills
• Cultural Awareness
• Computer literate (Microsoft Word, Excel and Internet browsing)

Customer Service Representative (BPO Industry)

I handled customer inquiries, provided solutions, and ensured satisfaction through effective communication. My responsibilities included addressing customer concerns, resolving issues, and delivering clear and practical solutions while maintaining a professional and friendly demeanor. By actively listening and offering personalized assistance, I built trust and fostered positive relationships with clients. Additionally, I managed multiple tasks, maintained accurate records, and collaborated with team members to streamline processes and enhance service delivery. Through these efforts, I developed strong communication, problem-solving, and time-management skills, contributing to exceptional customer experiences.

Graphic Designer

From January 2020 to December 2022, I worked as a Graphic Designer, where I was responsible for creating and designing visual content for both digital and print media, including social media graphics, banners, brochures, and promotional materials. I collaborated closely with clients to understand their vision and deliver design solutions that aligned with their brand identity and goals. Using tools like Adobe Photoshop, Illustrator, and Canva, I produced high-quality designs while ensuring attention to detail and meeting deadlines. Throughout my time, I honed my understanding of design principles, typography, and color theory, which enabled me to craft visually appealing and effective designs. My work was consistently well-received by clients, who appreciated my creativity, efficiency, and ability to bring their ideas to life.

Name: Dhamielyn A. Sarno, MIT
Position: Project Manager
Phone Number: 09158325769
Address: Davao City

Name: Ellen Pedaria
Position: Supervisor
Phone Number: 09754804123
Address: Valencia, Bukidnon, Philippines