2018
Business Administration Major in Marketing Management
University of San Carlos
More Info About Me
I am known for my proactive attitude, attention to detail, and strong problem-solving abilities. I thrive in dynamic environments where I can collaborate with colleagues and contribute to collective success. Whether working independently or as part of a team, I am dedicated to achieving objectives efficiently and effectively.
My Skills and Competencies
Bookkeeping
Lead Generation
Customer Service
Data Entry
Certificates
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My Experience and Education
2023
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2024
Magic
(Executive Assistant)
• Social Media Management: Oversee and manage social media platforms to promote properties and engage with potential clients.
• Profit and Loss Preparation Using QuickBooks: Utilize QuickBooks to prepare and analyze profit and loss statements, monitor financial performance, and ensure accurate financial tracking.
• Photo Editing for New Rental Units: Edit and enhance photos of new rental units to ensure they are visually appealing and accurately represent the property.
• Property Management: Oversee the daily operations of properties, including tenant relations and property upkeep.
• Coordinating Tenant Showings: Schedule and coordinate property showings with prospective tenants to facilitate the leasing process.
• Handling Maintenance Requests for Verilla Property Management: Address and manage maintenance requests promptly to ensure tenant satisfaction and property maintenance.
• Document Preparation: Prepare and manage documents related to property transactions, leases, and other real estate activities.
2020
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2023
BDO Unibank
(Service Fulfillment Processor)
Serve as the primary point of contact for customers who have completed the loan process, addressing any inquiries, concerns, or issues they may have in a prompt and professional manner.
Investigate and resolve customer complaints or discrepancies related to their loan accounts, working closely with internal teams to ensure timely and satisfactory resolution.
Manage post-loan administrative tasks, including updating customer records, processing payments, and maintaining accurate documentation of all interactions and transactions.
Provide guidance to customers on loan terms, repayment options, and financial planning strategies, helping them navigate the complexities of their loan agreements with confidence.
Cultivate strong relationships with customers, building trust and rapport through personalized service and proactive communication.
2019
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2020
Accenture Inc
(Network Operations Specialist)
Serve as the primary point of contact for escalated technical issues, providing advanced troubleshooting and resolution assistance to customers, field technicians, and internal teams.
Work closely with the Network Operations Center (NOC) to monitor network performance, identify potential issues, and coordinate troubleshooting efforts to minimize service disruptions.
Respond to service incidents and outages, following established protocols to promptly resolve issues and restore services to optimal levels.
Create and maintain detailed documentation of technical procedures, troubleshooting steps, and resolutions to facilitate knowledge sharing and continuous improvement.
Communicate effectively with customers and stakeholders, providing regular updates on the status of incidents, planned maintenance activities, and resolution timelines.
Ensuring compliance of Service level agreements (SLAs)
My Services
Customer Service
Help customers with complaint and questions, gives customer information about products and services and takes orders.
Bookkeeping
Providing personalized support and guidance to optimize your financial management practices, Setting up and maintaining
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.