- kyrasanchez082417@gmail.com
- +639177757509
- Cebu City, Cebu 6000
I am known for my proactive attitude, attention to detail, and strong problem-solving abilities. I thrive in dynamic environments where I can collaborate with colleagues and contribute to collective success. Whether working independently or as part of a team, I am dedicated to achieving objectives efficiently and effectively.
ACCENTURE INC., NETWORK OPERATIONS SPECIALIST
* Serve as the primary point of contact for escalated technical issues, providing advanced troubleshooting and resolution assistance to customers, field technicians, and internal teams.
* Work closely with the Network Operations Center (NOC) to monitor network performance, identify potential issues, and coordinate troubleshooting efforts to minimize service disruptions.
* Respond to service incidents and outages, following established protocols to promptly resolve issues and restore services to optimal levels.
* Create and maintain detailed documentation of technical procedures, troubleshooting steps, and resolutions to facilitate knowledge sharing and continuous improvement.
* Communicate effectively with customers and stakeholders, providing regular updates on the status of incidents, planned maintenance activities, and resolution timelines.
*Ensuring compliance of Service level agreements (SLAs)
BDO UNIBANK, SERVICE FULFILLMENT PROCESSOR
* Serve as the primary point of contact for customers who have completed the loan process, addressing any inquiries, concerns, or issues they may have in a prompt and professional manner.
* Investigate and resolve customer complaints or discrepancies related to their loan accounts, working closely with internal teams to ensure timely and satisfactory resolution.
* Manage post-loan administrative tasks, including updating customer records, processing payments, and maintaining accurate documentation of all interactions and transactions.
* Provide guidance to customers on loan terms, repayment options, and financial planning strategies, helping them navigate the complexities of their loan agreements with confidence.
* Cultivate strong relationships with customers, building trust and rapport through personalized service and proactive communication.