2015
Bachelor in Elementary Education major in Special Education
Holy Name University
More Info About Me
A teacher by profession but also an open-minded and self-motivated individual who wants to expand knowledge, extend help and seeks experience as a virtual assistant.
My Skills and Competencies
Graphic Design
Social Media Management
Data Entry
Outbound Calling-Sales Representative
Appointment Setter
Lead Generation
Certificates
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My Experience and Education
2022
-
2023
TaskUs
(Teammate)
As a customer service representative, I am responsible for providing efficient customer care to my clients who are in need of help. My tasks are to provide information, resolve concerns, and manage clients’ accounts by taking phone calls, emails, and chats.
2023
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2024
Personal Collection Direct Selling Inc.
(Great Life Contact Center Representative)
- Provide customer service to dealers and determine what were the challenges of the new
recruits on their journey, manage their objections, address their concerns
and gain their commitment to come back and transact with Personal Collection.
- Conducts outbound calls for recruits with no PO for the last 3 months and encourage dealers to maintain their account and prevent them from falling-out.
- To act as support from head office for new recruits to sustain PC as source of income and business profitability. According to the achievement of dealer’s target income and prevent inactivity or dealer fall out.
2017
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2020
Bohol Child Head Start Inc.
(Full-time teacher)
As a teacher in this private institution for three years, my duties and responsibilities were to guide and educate young learners by planning lessons adequate to their academic needs, managing classroom behavior, and making sure all learners engaged in the lesson, keeping track of learner’s progress in order to deliver results by communicating with the parents.
2016
-
2017
Cebu Leaders Academy 153, Inc.
(ESL Teacher/Liaison Officer)
I was hired as an ESL teacher who taught English to Korean students and was later promoted to a Liaison Officer who processed students’ study permits at the BOI.
My Services
Customer Support Specialist
Provide efficient customer service and assist clients with their needs.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.