2013
SMAW NCII
Endonela Institute Technology Foundation, Inc. Tagum Branch
More Info About Me
I'm Glaiza Joyce Marie Merced from the Philippines!
I am dedicated to upholding high standards and communicating well with customers and employees. I perform best in situations with short deadlines and a lot of change, and I'm known for swiftly picking up new skills and producing outcomes. I have extensive knowledge in all areas of customer service starting with English and writing skills. Given those experiences, I can help manage inbound or outbound calls, emails, and live messaging platforms. I am careful when entering data and skilled at spotting and fixing mistakes. I also have excellent time management abilities, which helps me finish work on schedule. Well-organized and capable of handling numerous duties at once, including monitoring patient information, processing insurance claims, and organizing appointments. I have a strong desire to continue developing my professional skills in addition to my effective working style and solid work ethic. I have faith in my capacity to adhere to directions and consistently produce excellent work.
My Skills and Competencies
Content Curation
Story telling
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
June 2024
-
Present
Touchpoint VA.
(Customer Service Representative (Online Games))
As a customer service representative, I assist players with processing their payments so they can start playing. I also handle player inquiries and submit their requests for redeeming winnings to the client. Striving for effective communication between the client and players to ensure a seamless experience.
2022
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2023
Fairtrade Outsourcing, Inc.
(Product Trainer)
-In my role as a Product Trainer, I successfully trained Customer Service Representatives to excel in their roles, specifically in assisting test-takers with entering their exams and maintaining academic integrity during the proctoring process. Additionally, I developed and implemented effective task and workflow plans for teams to ensure that goals were achieved and deadlines were met. I also utilized Microsoft Excel to create spreadsheets for accurate data reporting and provided supervisors with comprehensive written reports on work progress.
2023
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2024
Vision Path Inc.
(Customer Service Representative (Phone/Email/Chat))
As the dedicated Customer Service Representative for contact lens products, I am the main contact for customers seeking assistance with their contact lens-related inquiries through phone, email, and chat platforms. My primary responsibility will be to deliver outstanding customer service by addressing their concerns, resolving queries, and guaranteeing their complete satisfaction with our products and services. Additionally, I demonstrate empathy and patience when addressing customer concerns or complaints, handling them with professionalism and composure to retain their loyalty and ensure they continue their subscription to our platform.
2020
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2022
Fairtrade Outsourcing, Inc.
(Customer Service Representative)
-My responsibilities included assisting test-takers in entering their exams and ensuring that academic integrity was maintained throughout the proctoring process. I was able to successfully manage multiple proctoring tasks simultaneously without compromising customer service or efficiency. Additionally, I demonstrated basic troubleshooting skills to address any issues that arose before transferring the test-taker to a technician, ensuring a seamless continuity of service.
2016
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2020
Annabelle Yee-Barbon Dental Clinic
(Dental Assistant/Secretary)
-In this role, I was responsible for ensuring that all instruments were thoroughly cleaned and sterilized prior to use, and that treatment rooms were prepared to accommodate a variety of procedures. In addition, I performed reception duties such as scheduling appointments, explaining patient charges, and monitoring daily schedules to efficiently manage appointment times, including handling cancellations and no-shows. Finally, I made sure that patients felt welcomed and comfortable in the treatment rooms, taking special care with those who may have been nervous or anxious.
My Services
Social Media Management
Excellent interpersonal skills and the ability to manage and engage with the online community to build brand loyalty.
Data Entry / Web Researcher
Adaptable and able to work in a fast-paced environment with shifting priorities and changing requirements
Content Creator
Develop, create, and disseminate content on diverse media channels to captivate and attract a particular audience.
Medical/Dental Virtual Assistant
Organized and able to manage multiple tasks simultaneously, such as scheduling appointments, handling insurance claims.