Orthodontics Admin Assistance

Data Entry

Customer Service

Product Training

Avas Flowers - (Customer Support - Send - Representative)

As a SEND Representative, my primary responsibility is managing orders that are not automatically sent or accepted by affiliated flower shops. I play a key role in ensuring successful order deliveries by collaborating closely with local shops and third-party vendors. My role involves resolving issues related to order processing and delivery while maintaining high standards of service and customer satisfaction. I monitor and manage orders that require manual processing, ensuring timely and accurate communication with third-party vendors to facilitate smooth order fulfillment. I handle inbound and outbound calls with local florists and delivery services, working to confirm order details, finalize delivery schedules, and resolve any discrepancies.

Touchpoint VA (CUSTOMER SERVICE) - Chat Support

As a customer service representative, I assist players with processing their payments so they can start playing. I also handle player inquiries and submit their requests for redeeming winnings to the client. Striving for effective communication between the client and players to ensure a seamless experience.

Vision Path Inc. (CUSTOMER SERVICE) - Phone, Email, Live Messaging Support

As the dedicated Customer Service Representative for contact lens products, I am the main contact for customers seeking assistance with their contact lens-related inquiries through phone, email, and chat platforms. My primary responsibility will be to deliver outstanding customer service by addressing their concerns, resolving queries, and guaranteeing their complete satisfaction with our products and services. Additionally, I demonstrate empathy and patience when addressing customer concerns or complaints, handling them with professionalism and composure to retain their loyalty and ensure they continue their subscription to our platform.

FAIRTRADE OUTSOURCING, INC. (PRODUCT TRAINER)

In my role as a Product Trainer, I successfully trained Customer Service Representatives (CSRs) to effectively assist test-takers and maintain Academic Integrity during the proctoring process. I played a key role in planning tasks and workflows for teams, enabling us to achieve our goals and meet critical deadlines. To facilitate data reporting and ensure accuracy, I created spreadsheets using Microsoft Excel, which allowed me to generate comprehensive written reports on work progress for supervisors. My expertise in these areas enabled the organization to operate efficiently and achieve optimal outcomes.