2019
Bachelor of Arts in Communication
Systems Plus College Foundation (MAIN - Balibago, Angeles City)
More Info About Me
I work as a Social Media Manager and Data Entry Specialist, bringing extensive experience in customer service, VIP client relations, and lead generation. In the role of Customer Service Manager at XI YAN MAXWELL PTE LTD, I guide teams to provide outstanding customer experiences. I have successfully handled high-value clients as a VIP Junket Roller at the Royce Hotel and Casino and focused on B2B marketing strategies as a Lead Generation Specialist at Demand Science.
I have expertise in Canva and CapCut, producing visually captivating content that aligns with business goals and boosts audience engagement. I possess skills in Adobe Premiere Pro and Photoshop, which allow me to participate in numerous digital projects. Furthermore, I have a strong history of overseeing and interpreting data to enhance workflows and monitor performance.
Enthusiastic about customer interaction, creativity, and finding solutions, I excel in dynamic settings where I can assist in business development and encourage innovation.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
July 2020
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March 2025
Oh! MG Bills Payment & Remittance Center
(Freelance Marketing, Design & Social Media Specialist | Data Entry Specialist)
As a Freelance Marketing, Design & Social Media Specialist, I manage and execute various strategies to boost brand awareness, engagement, and sales across digital platforms. My expertise lies in social media management, content creation, graphic design, digital marketing, and data entry. I focus on driving growth, optimizing online presence, and ensuring accurate and efficient handling of digital information to support marketing and business operations.
2019
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2025
XI YAN MAXWELL PTE.LTD.
(Customer Service Manager)
As a Customer Service Manager, I lead a team dedicated to delivering exceptional customer experiences, optimizing operations, and maintaining high service standards. I handle escalated concerns, provide staff training, and implement process improvements to ensure customer satisfaction remains a top priority.
2018
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2019
Royce Hotel and Casino
(VIP Junket Roller)
In my role as a VIP Roller, I focus on providing high-value customers, or "high rollers," with an exceptional and personalized gaming experience. I manage their exclusive needs, ensuring they receive top-tier service and benefits while placing large wagers, all while enhancing their overall experience at the casino.
2017
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2018
Demand Science (B2B Lead Generation)
(Lead Generation Specialist)
As a Lead Generation Specialist, I am responsible for identifying, attracting, and qualifying potential customers to support sales and marketing initiatives. I utilize various strategies, including research, outreach, and digital marketing, to generate high-quality leads that can be converted into sales.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphic Designer
Creates striking digital/print designs using Canva & Photoshop, blending creativity with brand-aligned visuals.