2019
Bachelor of Secondary Education Major in English
ICCT Colleges Foundation, INC.
It's all about me
Hi! My name is Girlie; I’ve graduated with a bachelor's degree in Secondary Education Major in English, but I’ve been in BPO (Business Process Outsourcing) for more than 4 years, developed my skills such as problem solving, providing first call resolution, being dedicated, highly organized, adaptable, and professional.
My diverse skillset includes expertise in managing schedules, handling communications, conducting research, and providing top-notch administrative support, ensuring the seamless operation of your business. As an efficient problem solver, I pride myself on staying up to date with the latest tools and technologies to optimize workflows and deliver results. With a strong commitment to client satisfaction, I am ready to become your go-to Virtual Assistant, allowing you to focus on what truly matters – growing your business.
Let me take the reins of your day-to-day tasks, and together, we will achieve unparalleled success.
My Skills and Competencies
Keyword Research
On-Page Optimization
SEO Specialist
Social Media Manager
Bookkeeper
Data Entry
Certificates
My Experience and Education
May 2019
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September 2019
ResultsCX
(Customer Service Representative)
I was trained to do inbound calls for Assurance Wireless, a telecommunications company also known as Obama phone. Identifying problems and providing first call resolution. Performance was estimated through Key Performance Indicator.
2019
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2020
Inspiro Relia.
(Customer Service Representative)
I do inbound calls and email, checking the status of customer’s estimated delivery of their packages, offering refund or replacement for lost packages, answering inquires for the products availability.
2020
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2023
Teleperformance
(Technical Support Representative)
Skilled at identifying typical concerns and offering workable solutions to assist clients in resolving their problems with their appliances.
2023
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2025
Accenture Philippines
(Advertising Sales Rep Associate)
I am skilled in identifying business opportunities, presenting tailored advertising solutions, and supporting account management efforts to achieve sales targets. Committed to delivering outstanding customer service and maximizing ad campaign performance.
My Services
Bookkeeper
Providing timely financial information, and supporting your overall financial management needs.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Promote companies' products and services by developing copy for websites, social media, marketing materials.