Hi! My name is Erika

Virtual Assistant by Trade, Mom by Heart - A Multitasking Marvel

Hi! This is Erika! Your friendly stay-at-home mom of 2 and full-time homemaker from the Philippines. Whether it's conquering and meeting deadlines or coordinating chaos within the home, I can do it all with finesse.

A licensed real estate broker since 2015 with a Bachelor's degree in Hotel and Restaurant Management earned in 2010. Demonstrated expertise in customer relations and doing administrative tasks, acquired from years of experience in the hotel and cruise industry as a Receptionist and Acting Front Office Supervisor (Team Leader). I am proficient in making reports, travel management, data entry, and managing calendars.

Combining a background in hospitality and real estate, I offer a blend of skills that prioritize exceptional customer service and attention to detail. With a commitment to delivering exceptional service and personalized solutions, I look forward to bringing a fresh perspective and enthusiasm to every client interaction. Let's embark on this exciting adventure together!

Erika Robles Gonzales
Balanga City, Philippines
ekay.gonzales20@gmail.com
Freelancer
Check my CV View Work Hire Me

What I Do Best

Turning busy into manageable.
Content Creation
Social Media Management
Verbal or Oral Communication
Email Management
Data Entry
Travel Management
Customer Service
Multitasking
Administrative Support
Written Communication

Certificates

General Virtual Assistance Training

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2010
BS Hotel and Restaurant Management

St. Scholastica's College, Manila

2015
Real Estate Broker

Urban Institute of Real Estate

2014 - 2017
ER Realty and Marketing Services
(Real Estate Broker)

-Served as a liaison between buyers and sellers of real estate properties.
-Handled documentation and drafted contracts for the purpose of finalizing sales and transferring of title ownership.
-Marketing personal rental properties

2012 - 2013
Star Cruises Pte. Ltd, Singapore (under Magsaysay Maritime Corp)
(Receptionist (Team Leader))

-Worked in a busy and highly diverse environment at Superstar Virgo.
-Had the responsibility of supervising staff while giving quality guest relation services as an Acting Front Office Supervisor.
-Have been assigned different roles based on performance onboard.

As a receptionist, I did cashiering and handled guest inquiries and complaints, as well as handled foreign exchange transactions.

As a telephone operator, I have handled guest phone calls and relayed guest requests, complaints, inquiries to designated departments in the cruise. I have also connected international calls for guests and higher management.

As a Guest Services Coordinator, I have handled VIP guests holding suite cabins and gave personalized service according to their needs and requests.

As a Team Leader/ Acting Front Office Supervisor, I have submitted accurate Front Office daily reports per shift and managed staffs' working time, break shifts and their reports.

2010 - 2011
Drury Hotels
(Receptionist (Intern))

-Assigned specifically at Drury Inn Union Station, St. Louis, Missouri, USA.
-Worked at the front desk to greet and welcome guests.
-Made reservations and worked with LTI OS to check in and check out guests.
-Handled phone calls, made front desk reports and worked on concierge duties.
-Have also been rotated to other positions to gain more knowledge and to have more hands-on experience in other departments such as night auditor, housekeeper, bartender, hot foods and breakfast attendant.

What I Offer

Administrative Support

Email and calendar management, data entry, file organization, document prep, and task tracking.

Travel Management

Booking flights, hotels, and transport; creating itineraries; tracking expenses; and updating travel calendars.

Customer Support

Handling support tickets, live chat, calls, client follow-ups, onboarding assistance, and creating FAQs.

Communications and Content

Drafting emails, editing docs, creating presentations, proofreading, and scheduling light content.

Social Media Management

Scheduling posts, creating captions, managing engagement, tracking metrics, and maintaining content calendars.

Voices of Confidence

Shared experiences from the people I proudly support.
Author

Dhamielyn A. Sarno

It has been a pleasure to mentor Erika Robles Gonzales as a General Virtual Assistant trainee. Throughout her training, she consistently impressed me with her dedication, adaptability, and sincere eagerness to learn and grow. She demonstrated exceptional attention to detail across all tasks, whether handling administrative support, conducting research, or managing basic content. I confidently recommend Erika for any virtual assistant role and am excited to see the success she will undoubtedly achieve in this field.


Organized and On Point: My VA Work

Helping you focus on what you do best — while I handle the rest.

Let's work together !

I am available for freelance projects.
Hire Me

Your Next Step Starts Here
Let's connect and make it happen.

Address :
Balanga City,
Philippines
Email :
ekay.gonzales20@gmail.com


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