July 5, 2025

General Virtual Assistance Training, ProVa PH

2010

Bachelor's Degree in Hotel and Restaurant Management, St. Scholastica's College, Manila

2015

Real Estate Broker, Urban Institute of Real Estate

Earned 120 units of Continuing Professional Education for Real Estate Services. Passed the board exam and acquire my professional license as a Real Estate Broker

2014-2017

Real Estate Broker, ER Realty & Marketing Services

-Served as a liaison between buyers and sellers of real estate properties.
-Handled documentation and drafted contracts for the purpose of finalizing sales and transferring of title ownership.
-Marketing personal rental properties
-Creating invoices and updating statement of accounts
-Managing emails

2012-2013

Receptionist (Team Leader), Star Cruises Pte. Ltd, Singapore (under Magsaysay Maritime Corp)

-Worked in a busy and highly diverse environment at Superstar Virgo.
-Had the responsibility of supervising staff while giving quality guest relation services as an Acting Front Office Supervisor.
-Have been assigned different roles based on performance onboard.

As a receptionist, I did cashiering and handled guest inquiries and complaints, as well as handled foreign exchange transactions.

As a telephone operator, I have handled guest phone calls and relayed guest requests, complaints, inquiries to designated departments in the cruise. I have also connected international calls for guests and higher management.

As a Guest Services Coordinator, I have handled VIP guests holding suite cabins and gave personalized service according to their needs and requests.

As a Team Leader/ Acting Front Office Supervisor, I have submitted accurate Front Office daily reports per shift and managed staffs' working time, break shifts and their reports

2010-2011

Receptionist (Intern), Drury Hotels

-Assigned specifically at Drury Inn Union Station, St. Louis, Missouri, USA.
-Worked at the front desk to greet and welcome guests.
-Made reservations and worked with LTI OS to check in and check out guests.
-Handled phone calls, made front desk reports and worked on concierge duties.
-Have also been rotated to other positions to gain more knowledge and to have more hands-on experience in other departments such as night auditor, housekeeper, bartender, hot foods and breakfast attendant.