2015
Bachelor of Science in Hotel and Restaurant Management
Pilar College of Zamboanga City
WELCOME TO MY PROFILE
Hello, hope you’re having a good day! I am Erika from the Philippines. I am a highly organized, dependable and resourceful Virtual Assistant who will provide remote administrative and customer support to clients across various industries. Known for my reliability, communication skills and ability to work independently,
I will help business owners save time and focus on what matters most. Whether you need general administrative support, organizational support, or personal assistant to handle your day-to-day task, I’ve got you covered! I bring a detail-oriented mindset, an excellent communication skills and a commitment to delivering high quality work that helps clients stay focused, productive and stress-free.
My Skills and Competencies
Customer Service
Communication
Social Media Management
Time Management and ability to meet deadlines
Microsoft Office (Word, Excel, Power point)
Oral and Written English Communication
Basic design and editing (Canva)
Problem solving and adaptability
Certificates
×
![]()
My Experience and Education
2015
-
2015
Garden Orchid Hotel
(Front Desk Receptionist)
- Greet and welcome visitors and guests.
- Manage front desk operations
- Schedule appointments and manage calendars
- Answer, screen and forward incoming phone calls
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
- Processed payments using cash registers or point-of-sale systems.
- Resolved customer issues promptly and professionally in accordance with company policies and procedures.
- Responding to customer feedback or complaints in a timely manner.
- Cooperated with other departments to ensure smooth workflow throughout the office.
2015
-
2017
Rustans Coffee Corporation (Starbucks)
(Barista)
- Deliver exceptional customer service
- Greets customers and took orders for coffee drinks, food items, and other beverages.
- Prepares specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
2019
-
2024
Beauty and Wellness / Clothing
(Online Seller)
- Create and manage product listings
- Respond promptly and professionally to customer inquiries.
- Process orders and ensure timely shipping and delivery
- Ensure accurate product descriptions and pricing
- Monitor and analyze sales performance
SERVICES I OFFER
(but not limited to it)
Administrative Support
Assist with the day-to-day operations by doing tasks such as filing paperwork, managing emails, preparing documents for
Social Media Management
With a keen eye for trends, I will help clients achieve their social media goals and achieve their target audience.
Data Entry
Prepare, compile and sort out data for entry, checking data accuracy and deleting unnecessary files.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Email Management
I will help you manage your emails by sorting and prioritizing your messages and responding to queries on your behalf.
Testimonials
Dhamielyn A. Sarno
I am pleased to provide this testimonial for Erika Joi S. Espiritu, who has excelled as a General Virtual Assistant trainee. Throughout her training, she has demonstrated an outstanding level of dedication and professionalism. Her ability to manage tasks is exemplary.