Erika Joi S. Espiritu

Virtual Assistant : Reliable, Organized and Detail-Oriented
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CONTACT INFORMATION
  • ejksanchez@gmail.com
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  • 09974404260
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  • Zamboanga City, Philippines
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  • Trained General Virtual Assistant seeking an entry-level VA position to apply newly acquired skills in administrative support. Committed to providing reliable, detail-oriented, and efficient assistance to help clients stay organized and productive.
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EDUCATION
2011-2015

Pilar College of Zamboanga City

Bachelor of Science in Hotel and Restaurant Management
SKILLS AND COMPETENCIES

Administrative & Organizational Skills
Oral and Written English Communication
Customer Service
Email and chat communication
Microsoft Office (Word, Excel, Power point
Google, Zoom, Canva basic editing
Social Media Management (Facebook, Instagram)
Problem solving and adaptability
WORK EXPERIENCES
2019-2024

Online Seller, Beauty Products

Responsibilities:
- Create and manage product listings
- Respond promptly and professionally to customer inquiries.
- Process orders and ensure timely shipping and delivery
- Ensure accurate product descriptions and pricing
- Monitor and analyze sales performance
October 2015 - May 2017

Barista, Starbucks

Responsibilities
- Deliver exceptional customer service
- Greets customers and took orders for coffee drinks, food items, and other beverages.
- Prepares specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
March 2015-September 2015

Front desk Receptionist, Garden Orchid Hotel

Responsibilities:
- Greet and welcome visitors and guests.
- Manage front desk operations
- Schedule appointments and manage calendars
- Answer, screen and forward incoming phone calls
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
- Processed payments using cash registers or point-of-sale systems.
- Resolved customer issues promptly and professionally in accordance with company policies and procedures.
- Responding to customer feedback or complaints in a timely manner.
- Cooperated with other departments to ensure smooth workflow throughout the office.