Hello, my name is Eric Joseph S.J. Navarro, but you can call me EJ for short. I am a 30-year-old professional currently living in the Philippines. I started working in the food industry in 2015, beginning in a rank-and-file position. After 3 years, I was promoted to Supervisor, and eventually to Restaurant Manager. In 2022, I was awarded "Best Restaurant General Manager" of the brand.
Working in customer service has always been my passion. I’ve had the opportunity to meet clients from different professions, interact with a variety of people, and contribute to the growth of the business, helping it meet its targets. I find the industry challenging yet fulfilling—it has taught me valuable life lessons and equipped me with the right knowledge and skills through hard work.
As a manager, I took on a variety of roles to ensure that all KPIs were met. I gained experience in tasks similar to those of a Virtual Assistant, including administrative duties, employee training and development, data gathering, meeting scheduling, answering phone calls from clients and top management, report presentations, performance tracking, timekeeping management, and other related administrative responsibilities.
Aside from being hardworking, I also have a fun and outgoing personality, which fosters a positive and harmonious team environment. I believe that maintaining a positive atmosphere is essential in keeping teams productive and motivated.
I am now transitioning to a new career path as a Virtual Assistant. I am driven by my eagerness to learn, gain new experiences, and assist clients in achieving their goals and growing their businesses. I am also willing to acquire new skills to become more efficient. I welcome challenges and feedback as opportunities for personal and professional growth.
Below, I have shared examples of my work, showcasing what I can offer.
Lyceum of the Philippines University - Cavite
Oversee operations in both dining and kitchen areas
Manage the store budget and control expenses to meet financial targets
Handle guest complaints professionally and efficiently
Create staff schedules and evaluate overall performance
Develop marketing initiatives, including upselling products to increase profits
Delegate tasks to the team and ensure KPIs are met
Foster people engagement by providing a stress-free work environment
Responsible for schedule plotting and timekeeping summaries
Handle guest complaints in a professional manner
Monitor dining operations and delegate tasks to Front of House employees
Responsible for training and coaching staff
Provide excellent service
Responsible for suggestive selling to achieve sales targets
Ensure the quality of food is consistently checked
Manage long queues of waiting customers efficiently
Provides a range of administrative tasks including accounting, research, data entry and customer service
Billing and insurance, Conducting research, Transcribing medical reports, and Medical knowledge
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