→ Time Management
→ Excellent Customer Service
→ Strong Attention to Details
→ Administrative Skills
→ Highly Organized and Efficient
→ Critical Thinking
→ Integrity in Work
→ Adaptability

GENERAL VIRTUAL ASSISTANT TRAINING, ProVA Virtual Assistant

MEDICAL VIRTUAL ASSISTANT TRAINING, ProVA Virtual Assistant

Passionate about customer service with experience in meeting clients from diverse backgrounds and contributing to business growth. As a former manager, I ensured all KPIs were met while gaining skills in administrative tasks, employee training, data gathering, meeting scheduling, and performance tracking. Known for my hardworking nature and outgoing personality, I foster a positive team environment that enhances productivity and motivation

RESTAURANT GENERAL MANAGER, under Standard Hospitality Group

• Oversee operations in both dining and kitchen areas.
• Manage the store budget and control expenses to meet financial targets.
• Handle guest complaints professionally and efficiently.
• Create staff schedules and evaluate overall performance.
• Develop marketing initiatives, including upselling products to increase profits.
• Delegate tasks to the team and ensure KPIs are met.
• Foster people engagement by providing a stress-free work environment.

SHIFT SUPERVISOR, under Standard Hospitality Group

• Responsible for schedule plotting and timekeeping summaries
• Handle guest complaints in a professional manner
• Monitor dining operations and delegate tasks to Front of House employees
• Responsible for training and coaching staff

SERVICE REPRESENTATIVE, under Standard Hospitality Group

• Provide excellent customer service.
• Responsible for suggestive selling to achieve sales targets.
• Ensure the quality of food is consistently checked.
• Manage long queues of waiting customers efficiently.