Customer Service Representative
"MY CUSTOMER SERVICE REPRESENTATIVE JOURNEY"
Advisor I, Customer Service - Frontline
CVG Concentrix Philippines Inc.
Sept 2019 - Dec 2019
Four months of front-line customer service experience assisting customers with general concerns such as tracking orders, processing refunds, and replacing missing or damaged orders while ensuring that customer relationships are strengthened, brand loyalty is increased, and customer engagement is increased.
Advisor II, Customer Service - Escalation and Specialty Back-Office
CVG Concentrix Philippines Inc.
Jan 2020 - April 2022
Over two years experience of in resolving complex customer concerns as a Customer Service Representative, helping irate customers who want to speak with a supervisor and have their complaints escalated to a higher department. Strengthens customer relationships, increases brand loyalty, and boosts customer engagement.
As an escalation and specialty back-office representative, I was also tasked with meeting with clients to discuss what needs to be removed, changed, added, or improved in our tools and processes to ensure we provide excellent and quality customer service.
