TSM Gaming | Gaming Video Creator
(Social Media Manager - Facebook Page Admin)
For almost two years, I've been the social media manager of a Facebook gaming page whose main content is streaming online and mobile games. My job is to update the page and make important announcements. When one of the members or administrators is live, it also includes sharing live streaming to various Facebook groups in order to increase viewers and engagement. And, because the page does not have a permanent graphic designer, I occasionally edit short videos and highlight videos of the game to post on the page.
CVG Concentrix Philippines Inc.
(Adviser I, Customer Service - Frontline)
Four months of front-line customer service experience assisting customers with general concerns such as tracking orders, processing refunds, and replacing orders that are missing or damaged while ensuring that customer relationships are strengthened, brand loyalty is increased, and customer engagement is increased.
CVG Concentrix Philippines Inc.
(Adviser II, Customer Service - Escalation & Specialty Back-Office)
Over two years of experience in resolving complex customer concerns as a Customer Service Representative. Assisting irate customers who want to speak with a supervisor and have their complaints escalated to a higher department. Strengthens customer relationships, increases brand loyalty, and boosts customer engagement.
As an escalation and specialty back-office representative, I was also tasked with meeting with clients to discuss what needs to be removed, changed, added, or improved in our tools and processes to ensure we provide good and quality customer service.
Creampie Gaming | Gaming Video Creator
(Social Media Manager - Facebook Page Admin)
A social media manager of a Facebook gaming page for over three years where the main content of the account is streaming online and mobile games. My task is to update the page and make important announcements. Whenever the page maker is live, it also includes sharing live streaming to various Facebook groups in order to increase viewers and engagement. And because the owner does not have a permanent graphic designer, I occasionally edit short videos and highlight videos of the game to post on the page.