2014
BSHRM
Jose Rizal University
Let' s Work Together
A Dedicated former seafarer with 5 years of experience working on passenger ship. Seeking to contribute my expertise and enthusiasm to a dynamic team. In my customer service experience, I've consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information. I excel in adapting to various communication styles and maintaining a professional, empathetic demeanor. I have a strong work experience in cruise ship that will help me with this job if I am successful. I also handle difficult guests complain, provide necessary assistance making sure they will have a wonderful experience. I have strong organizational skills and attention to detail, Excellent communication and interpersonal skills, Ability to work under pressure and meet deadlines, and Proficiency in computer applications and relevant software.
I’m currently looking to take the next step in my career and am excited about the opportunity to transition into a Virtual Assistant role. My experience has given me the flexibility and adaptability to manage a wide variety of tasks and responsibilities with ease, and I’m eager to apply my skills to new challenges. If you're looking for a dedicated, detail-oriented, and proactive professional to support your business, I’d love to connect and discuss how I can contribute. Feel free to reach out if you’d like to know more or explore potential opportunities. 😊
My Skills and Competencies
CUSTOMER SERVICE
Social Media Management
Data Entry
Certificates
My Experience and Education
August 20 ,2024
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February 18, 2024
Margaritaville at sea
(ASST GUEST RELATION OFFICER)
* Handling guest inquiries and complaints in a friendly and professional manner.
*Ensuring all guests receive a warm and memorable welcome.
*Resolving escalated issues and ensuring guest satisfaction.
*Understanding Guest needs and expectations throughout their stay.
*Supervising and training customer service representatives.
*Motivating and developing the guest service team.
*Ensuring staff adhere to company standards and procedures
November 2022
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February 2023
MARGARITAVILLE AT SEA
(GUEST RELATIONS MANAGER (PROMOTED))
*Manages guest relations officer- Act as main point of contact for the whole department and provides training, support, mentoring and monitor.
*Work closely to Reservation Department (Shoreside) to provide correct booking details of the guest.
* Provides any important information to Hotel Director and involved Department Managers.
*Handles guest difficult guest complain, provide necessary assistance making sure that they will have a wonderful cruise experience.
2021
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2022
BAHAMAS PARADISE CRUISE LINE
(PROMOTED DOCUMENTAION PURSER)
*Do necessary documents, clearance and other requirements of the ship
*Checking all the passenger documents and visa before they embark and make sure that all the requirements of the port authorities are correct and valid.
* Ensure compliance with immigration and customers regulations, handles passenger and crew documentation and coordinates ship clearance in different ports, acting as a central point for documentation and communication.
*Maintaining accurate records of passenger and crew information
*Maintaining clear communication with port authorities and agent.
* Ensuring all necessary documents is prepared and submitted in a timely manner.
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My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.