2020
Bachelor of Secondary Education major in English
Bohol Island State University
More Info About Me
Hi there! I am Ella a former Operations Supervisor, who has successfully managed and supervised various teams in the fast-paced BPO sector. With a firm grasp of time management and meticulous attention to detail, I ensure that no task is left unfinished or overlooked.
My background in operations has honed my skills in problem-solving, decision-making, and multitasking, making me a versatile and resourceful virtual assistant.
On top of that, I possess exemplary communication skills that have been refined through years of coordinating with clients, colleagues, and superiors.
In my newfound role as a virtual assistant, I'm excited to bring my operational expertise, passion for efficiency, and dedication to client satisfaction. So, brace yourself for your enthusiastic and driven VA who is ready to assist you in surpassing your goals. Excited to work with you!
My Skills and Competencies
Data Entry
Lead Generation
Certificates
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My Experience and Education
September 2021
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October 2023
Lizardbear Tasking Inc. / TaskUs - Tagbilaran City
(Operations Supervisor)
Manages the team's day-to-day planning and operations to ensure everyone delivers the committed service level agreement and achieves the set goals.
Closely monitors team performance, identifies and manages underachievers, and conducts root-cause analysis to offer solutions for growth.
Trains and helps in the development of the team by conducting team huddles and coaching sessions and facilitating team-building activities.
Acts as a liaison between the management and the team to maintain excellent employee relationships and a helpful and positive working environment.
Reinforces company policies and manages issues that might arise.
June 2021
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September 2021
Lizardbear Tasking Inc. / TaskUs - Tagbilaran City
(Quality Analyst Apprentice)
Checks for teammate's output to ensure chats and/or emails are handled correctly and professionally based on the Quality Guidelines set by the client.
Analyzes performance, making enhancement suggestions based on inefficiencies and faults observed.
Flags offenders and provides identified and applied innovative solutions to improve.
August 2020
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June 2021
Lizardbear Tasking Inc. / TaskUs - Tagbilaran City
(Customer Service Representative)
Manages large amounts of inbound chats and/or emails in a timely manner and accurately to maximize customer satisfaction.
Developed empathetic client relationships and earned a reputation for consistently exceeding quality goals.
Identifies customers’ needs, clarifies information, researches every issue, and provides solutions and/or alternatives.
Keeps record of all conversations in our call center database in a comprehensible way.
July 2019
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February 2020
Youthopia Activation Specialist Inc.
(Sales Representative)
Shares comprehensive brand and product knowledge to maximize sales and meet set targets.
Approaches customers with a consultative mentality to uncover and meet specific requirements.
Assesses customer product budget and requirements through consultations.
Addresses customer questions, problems, and complaints in person.
Share new products and promotions with customers to encourage sales.
2019
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2019
Gab-tech Global Solutions
(Lead Generation Specialist)
Conducts outgoing calls to prospects to qualify leads to develop new business.
Forward prospects to another team to facilitate the sales process.
Maintain lead generation database.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation Specialist
Researches prospect leads and contacts them for appointment setting.