2010
Associate in Computer Technology
University of St. Louis
More Info About Me
Hi, I’m Donna Mia, and I am passionate about helping business to grow and fulfill their dream. As an organized and detail-oriented individual, I love to share my well-rounded talent that will utilize my ability on marketing sales expertise and provide career growth to the organization. Also, I am seeking an opportunity to leverage my exceptional customer service skills and communication skills in a dynamic environment. I am eager to contribute my dedication, adaptability, and willingness to learn to provide valuable support and contribution to the success of the team and the company.
My Skills and Competencies
Lead Generator
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
May 2025
-
Present
Mental Health Solutions International
(Virtual Assistant/Lead Generation/Social Media Engagement)
Identified and engaged with potential clients through social media platforms, online communities, and targeted outreach.
Created and maintained a pipeline of qualified leads interested in mental health services, resources, or coaching programs.
Built genuine connections by initiating thoughtful conversations focused on emotional wellness and support.
Screened potential leads to determine fit and interest, then directed them to the appropriate services or team members.
Maintained organized records of outreach and interactions using CRM or tracking systems.
Promoted mental health awareness with empathy and sensitivity, respecting client confidentiality at all times. Collaborated with marketing and support teams to refine messaging and outreach strategies for improved engagement.
2016
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2023
Terapower Technology Inc. - Hsinchu, Taiwan
(Production Operator / Machine Operator)
Running and monitoring semiconductor fabrication machines. Ensuring machines operate within set parameters and troubleshooting minor issues.
Inspecting wafers, chips or components for defect. Following standard procedures(SOP) to maintain product quality, recording production data and reporting any issues to supervisor.
Coordinating with engineers, technicians, and fellow operators to meet production goals.
Participating in team meetings and continuous improvement initiatives.
2012
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2016
Ever Plus Superstore Inc. - Makati Philippines
(Counter Head / Customer Service)
Supervising cashier, ensuring them to follow proper procedures for efficiiency and accuracy. Assigning registers to cashier and managing break schedules.
Addressing customer complaints regarding billing, pricing errors, and payment issues. Processing of voids, refunds, return, exchanges and loyalty redemption. Ensuring a smooth and pleasant check out experience for customers.
Communicating with store management regarding cashier performance and operational needs. Working with inventory and pricing teams to correct discrepancies.
Preparing daily, weekly, or monthly sales and cashier performance reports.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.