Donna Mia A. Tan

Virtual Assistant
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Contact Information
  • tandonnamia@gmail.com
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  • +639 565 780 172
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  • Cagayan Valley, Philippines
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Education
2008 - 2010

Associate in Computer Technology

University of St. Louis
Certifications
2025

General Virtual Assistance Training

*Social Media Management
*Social Media Plan & Strategy
*Social Media Marketing(Organic)
*Branding
*Content Creation
*Copywriting(Caption & hashtag)
*Engagement


2025
Social Media Mastery Course

*Understand and learn Smart goal Social media marketing as SMM
*Learn how to create content, design graphics, edit videos and create monthly reports
*Learn how to post manually on Social Media platforms
*Social Media platform specific strategies
*Analytics, Metrics and Optimization
*Community management and support
*Influencer marketing and partnerships
*Industry trends and continuous learning
Introduction

Hi, I’m Donna Mia, and I am passionate about helping business to grow and fulfill their dream. As an organized and detail-oriented individual, I love to share my well-rounded talent that will utilize my ability on marketing sales expertise and provide career growth to the organization. Also, I am seeking an opportunity to leverage my exceptional customer service skills and communication skills in a dynamic environment. I am eager to contribute my dedication, adaptability, and willingness to learn to provide valuable support and contribution to the success of the team and the company.
Skills

Attention to Details
Organizational Skills
Customer Service Skills
Efficient Multitasker
Marketing Skills
Software Applications

*Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Outlook , OneNote)
*Adobe PhotoShop
*Canva
*CapCut
*Google (Drive, Sheet, Calendar)
*Notion
*ChatGPT
*Asana
*Trello
*Minotaurly AI
*Pinterest
Experience
May 2025 - Present

Virtual Assistant/Lead Generation/Social Media Engagement

*Find potential customers by searching online using tools.
*Reach out to them through emails or messages to introduce the company and its services.
*Ask basic questions to see if they’re interested or a good fit.
*Record their contact information in a list or CRM system.
*Share interested leads with the sales team.
*Communicate with the team to help improve the lead generation process.
November 2016 - December 2023

Production Operator / Machine Operator

*Running and monitoring semiconductor fabrication machines.
*Ensuring machines operate within set parameters and troubleshooting minor issues.
*Inspecting wafers, chips or components for defect.
*Following standard procedures(SOP) to maintain product quality, recording production data and reporting any issues to supervisor.
*Coordinating with engineers, technicians, and fellow operators to meet production goals.
*Participating in team meetings and continuous improvement initiatives.
July 2012 - November 2016

Counter Head / Customer Service

*Supervising cashier, ensuring them to follow proper procedures for efficiiency and accuracy.
*Assigning registers to cashier and managing break schedules.
*Addressing customer complaints regarding billing, pricing errors, and payment issues.
*Processing of voids, refunds, return, exchanges and loyalty redemption.
*Ensuring a smooth and pleasant check out experience for customers.
*Communicating with store management regarding cashier performance and operational needs.
*Working with inventory and pricing teams to correct discrepancies.
*Preparing daily, weekly, or monthly sales and cashier performance reports.