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Bachelor of Science in Business Administration
ABE international business collge
More Info About Me
I am in the BPO industry for almost 10 years and 4 years as a support team leader. I'm known for being well-organized and reliable. I can juggle multiple tasks at once. I'm willing to learn new things will help me to improve. I can also adapt to challenging situations.
My Skills and Competencies
Social Media Management
Customer Service
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
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2023
Probe cx Phils. (Formerly Stellar Phils.)
(Team leader)
-Manage and direct the daily activities of the agents.
-Provide operational guidance. Train, coach, monitor, recognize, support, and promote discipline in any given situation.
-Ensures that all company and/ or Client updates are cascaded to all individuals in the program by conducting regular meetings with Leadership Team. Disseminates information in a timely manner, taking into consideration information sensitivity and confidentiality.
-Work with the Clients project, raise issue and suggest improvements with the process
2016
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2017
Convergys Phils.
(Technical Support Representative)
-Help customers troubleshoot issues with their email, mobile phone and other devices.
-Maintaining records of customer interactions.
-Follow communication procedures, guidelines and policies.
-Take the extra mile to engage customers.
2014
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2016
Teleperformance
(Customer Service Representative)
-Keep records of customer interactions, process customer accounts and file documents.
-Follow communication procedures, guidelines and policies.
-Process customer payment, provide accurate information listed on the account
-Take the extra mile to engage customers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.