2021
Bachelor of Science in Information Technology
Southern Philippines College
More Info About Me
I am an IT graduate with over two years of experience in technical support, specializing in troubleshooting and implementing Oracle-based hospitality solutions. While I am still building my foundation in Windows systems, I am eager to learn and continuously develop new skills that will help me grow professionally. I enjoy solving problems, exploring creative solutions, and assisting others with technical challenges.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2024
Azpired Inc,.
(Hotel Implementation Consultant)
A Hotel Implementation Consultant ensures the successful deployment of Oracle’s hospitality solutions, such as the OPERA Property Management System (PMS) and various hotel interfaces. This role involves collaborating with hotel clients to configure systems that meet their operational needs and setting up key integrations, including payment gateways and key card systems. It also entails managing data migration from old servers to new ones, ensuring accuracy and smooth transitions during go-live phases. Additionally, we provide remote support and troubleshoot technical issues as they arise. Strong project management skills are essential for coordinating with cross-functional teams and achieving project milestones.
2021
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2022
Concentrix Cagayan de Oro City
(Customer Service Representative)
As a Customer Service Representative at Concentrix for the Handy account, I assisted customers with booking home services, addressing inquiries, resolving issues, and ensuring a seamless experience. My role involved providing timely and professional support, handling complaints, and maintaining customer satisfaction through effective communication and problem-solving.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.