Diana Rose Rivel

Data Entry Specialist
User Thumbnail
Contact Information
  • drivel0108@gmail.com
    •
  • 09774024978
    •
  • Cagayan de Oro City
    •
About Me

I am an IT graduate with over 2 years of technical support experience, specializing in troubleshooting, customer service, and project management in the hospitality industry. I’ve resolved complex issues, assisted with server migrations, and configured Oracle applications. I’ve also gained skills in data accuracy and efficiency through a Data Entry Specialization webinar. I’m eager to apply my technical expertise and data management knowledge to new challenges and contribute to a dynamic team.
Education
2021

Southern Philippines College, Bachelor of Science in Information Technology

2011

Misamis Oriental General Comprehensive High School, Secondary Education

2007

Siloo Elementary School, Primary Education

Work Experience
Feb 2022 - July 2024

HOTEL IMPLEMENTATION CONSULTANT Azpired Inc.,

• Setup hotels new server (PREMISE and HOSTED)
• Migrate files from old to new server.
• Upgrade Opera and OXI schema Upgrade opera patches from old version to 19c
• Update certificate for Secure Sockets Layer (SSL)
• Configure Opera Application
• Configure hotel's old and new workstations and map printers.
• Fidelio Suite installation Configure and test (POS,Call Accounting, Door Lock System, Video System,Phone system, Voicemail, Internet, Valet Parking,Minibar System) interfaces.
o Setup key encoder for Door Locking
• Install and Configure Digital Check-In, Digital Check-Out, Mobile Check-Out
• Basic installation for M3 cloud base financial flatform.
• Set up Opera Training Schema
• Identify and escalate priority issues per Client specifications.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
• Identify and troubleshoot reported Opera issue such as:
o Printers
o Hotel PMS Reports
o Hotel interfaces o Reservation data not syncing.
Oct 2021 - Feb 2022

CUSTOMER SERVICE REPRESENTATIVE Concentrix Cagayan de Oro City

• Answer customer phone calls and emails
• Responding to customers’ questions and concerns.
• Maintain a positive attitude and calmly respond to customers’ complaints.
• Recommend possible products to meet the customers’ needs.
• Refer issues and questions to managers if necessary
Certificates
January 18, 2025

ProVA

Data Entry
September 17, 2019

Abcca Inc,.

Computer Hardware Servicing NCII
Reference

Name: Quennie Puricel Dadulo
Email: qdadulo.azi@gmail.com
Phone: +63-916-3361-142

Name: Felix Payot Jr.
Email: elixpayot023@gmail.com
Phone: +63-967-6655-147

Name: Clark Kent Tesaluna
Email: tesalunaclark31@gmail.com
Phone: +63-912-6748-318