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Bachelor of Science in Medical Laboratory Sciences
University of Baguio
More Info About Me
During my tenure as a Customer Service Representative spanning 10 months and a Content Writer and a manager for Social Media , I nurtured an ambition to transcend into an extraordinary Virtual Assistant, dedicated to empowering clients to achieve their aspirations and visions. My primary objective is to deliver unparalleled service excellence, surpassing client expectations by providing comprehensive support for their daily tasks and projects and optimizing their time and productivity. Furthermore, I possess an innate ability to swiftly grasp new knowledge and skills, fostering an unwavering commitment to personal growth. Engaging in "Me Time" acts as a sanctuary where I embrace serenity, allowing me to relish life's pleasures and nurture my mental well-being.
The principles of integrity, honesty, and responsibility are deeply ingrained in my essence, serving as the bedrock of my virtual assistant role and defining my character as an individual.
My Skills and Competencies
Virtual Assistant
Customer Service Representative
Article Writer
Graphic Designer
Content Writer
Social Media Management
Certificates
Customer Service Representative
January 2021
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2025
Freelance
(Script Writer)
Crafted engaging, SEO-optimized scripts for a variety of YouTube channels, focusing on storytelling, audience retention, and brand voice. Skilled in researching topics, structuring compelling narratives, and writing in formats that drive views, watch time, and subscriber growth.
2020
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2021
Alorica
(Customer Service Representative)
UPS Customer Service Representative
Helped customers track packages and answered delivery questions
Solved problems with lost, delayed, or damaged shipments
Took phone calls and replied to emails from customers
Handled returns and updated order information
Kept records accurate and entered customer details into the system
Explained UPS services and prices clearly to customers
Stayed calm and helpful when customers were upset or frustrated
2022
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2025
Freelance
(YouTube Manager)
Managed end-to-end YouTube channel operations including content strategy, video publishing, SEO optimization, thumbnail design, and audience engagement. Grew subscribers and views through consistent branding, data-driven decisions, and performance tracking using YouTube Analytics.
2023
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2025
Freelance
(Personal VA)
-Data Entry for tax information
-Finance tracking
-Scheduling
-Admin Tasks
-Email Management
May 1, 2023
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Business
(Owner/ Seller)
Before launching my chili garlic business, it is important to establish a business plan that outlines desired business goals, pricing strategies, and sources of supply. Source reliable supplies and create a website to showcase and sell products. Develop a marketing plan to reach potential customers, test the market through focus groups, and attract retail partners. All of these steps will help create a successful chili garlic business.
My Services
Virtual Assistant
Helping busy professionals stay organized, efficient & stress-free — your go-to Virtual/Personal Assistant.
YouTube Manager
I help creators grow with strategy, SEO, thumbnails & content that converts views into subscribers.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Script Writer
YouTube script writer for captivating content? Let's collaborate! #ScriptWriter
Customer Service Representative
primary objective is to understand the customer's problem and troubleshoot it with an optimal and effective solution.