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Bachelor of Science in Medical Laboratory Sciences
University of Baguio
More Info About Me
With over 3 years of experience as a YouTube scriptwriter, channel manager, and content creator, I specialise in crafting stories that grab attention and keep audiences watching. From engaging scripts to strategic channel growth, I know how to blend creativity with data-driven results.
My journey also includes a year as a CSR for a US-based logistics company (UPS), sharpening my communication and problem-solving skills—tools I now use to connect with audiences and build thriving online platforms.
Passionate, adaptable, and results-driven, I help channels stand out in the fast-moving world of digital content.
My Skills and Competencies
Virtual Assistant
Customer Service Representative
Graphic Designer
Script Writer
Social Media Management
Certificates
Customer Service Representative
January 2021
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2025
Freelance
(Script Writer)
Crafted engaging, SEO-optimized scripts for a variety of YouTube channels, focusing on storytelling, audience retention, and brand voice. Skilled in researching topics, structuring compelling narratives, and writing in formats that drive views, watch time, and subscriber growth.
2020
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2021
Alorica
(Customer Service Representative)
UPS Customer Service Representative
Helped customers track packages and answered delivery questions
Solved problems with lost, delayed, or damaged shipments
Took phone calls and replied to emails from customers
Handled returns and updated order information
Kept records accurate and entered customer details into the system
Explained UPS services and prices clearly to customers
Stayed calm and helpful when customers were upset or frustrated
2022
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2025
Freelance
(YouTube Manager)
Managed end-to-end YouTube channel operations including content strategy, video publishing, SEO optimization, thumbnail design, and audience engagement. Grew subscribers and views through consistent branding, data-driven decisions, and performance tracking using YouTube Analytics.
2023
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2025
Freelance
(Personal VA)
-Data Entry for tax information
-Finance tracking
-Scheduling
-Admin Tasks
-Email Management
My Services
Virtual Assistant
Helping busy professionals stay organized, efficient & stress-free — your go-to Virtual/Personal Assistant.
YouTube Manager
I help creators grow with strategy, SEO, thumbnails & content that converts views into subscribers.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Script Writer
YouTube script writer for captivating content? Let's collaborate! #ScriptWriter
Customer Service Representative
primary objective is to understand the customer's problem and troubleshoot it with an optimal and effective solution.
Testimonials
Spencer Striker
"Diana did a great job on AI-powered script work for our docudrama web series in development. Her work captured historical accuracy while delivering a compelling and accurate narrative. She effectively leveraged AI tools to craft a high-quality script that aligned perfectly with our vision. Quick turnaround time, strong deliverables. Highly recommend her for future projects!"