Customer Service

Social Media Management

Basic IT Knowledge

Detail orientation and Reliability

2018-2022

Bachelor of Science in Medical Laboratory Sciences
University of Baguio

During my tenure as a Customer Service Representative spanning 10 months and a Content Writer for Social Media, I nurtured an ambition to transcend into an extraordinary Virtual Assistant, dedicated to empowering clients to achieve their aspirations and visions. My primary objective is to deliver unparalleled service excellence, surpassing client expectations by providing comprehensive support for their daily tasks and projects and optimizing their time and productivity. Furthermore, I possess an innate ability to swiftly grasp new knowledge and skills, fostering an unwavering commitment to personal growth. Engaging in "Me Time" acts as a sanctuary where I embrace serenity, allowing me to relish life's pleasures and nurture my mental well-being.

The principles of integrity, honesty, and responsibility are deeply ingrained in my essence, serving as the bedrock of my virtual assistant role and defining my character as an individual.

2022-2023

Alorica
Customer Service Representative ( UPS Logistic Account)
* Assisting customers with their concerns and inquiries to their shipments
* Track Packages
* Scheduling pick up of packages
* Processing Delivery Change Request
* Recording information and sending reports to the UPS facilities
* Maintaining Customer satisfaction
* Basic troubleshooting

2023

Freelancer

* Script Writer for YouTube videos
* Content|Blog writing
* Writing scripts for reels
* Social Media Caption
* Product Description
* Product Listing
*Graphic Designer

2023-2024

YouTube Manager

- Tags and Description
- Video Uploads
- YouTube Analytics
- Tasks Management
- Team Leadership

2023-2024

Personal VA

-Data Entry for tax information
-Finance tracking
-Scheduling
-Admin Tasks
-Email Management