Customer Service

Social Media Management

Basic IT Knowledge

Detail orientation and Reliability

2018-2022

Bachelor of Science in Medical Laboratory Sciences
University of Baguio

During my tenure as a Customer Service Representative spanning 10 months and a Content Writer for Social Media, I nurtured an ambition to transcend into an extraordinary Virtual Assistant, dedicated to empowering clients to achieve their aspirations and visions. My primary objective is to deliver unparalleled service excellence, surpassing client expectations by providing comprehensive support for their daily tasks and projects and optimizing their time and productivity. Furthermore, I possess an innate ability to swiftly grasp new knowledge and skills, fostering an unwavering commitment to personal growth. Engaging in "Me Time" acts as a sanctuary where I embrace serenity, allowing me to relish life's pleasures and nurture my mental well-being.

The principles of integrity, honesty, and responsibility are deeply ingrained in my essence, serving as the bedrock of my virtual assistant role and defining my character as an individual.

2020-2021

Customer Service Representative

UPS Customer Service Representative

Helped customers track packages and answered delivery questions
Solved problems with lost, delayed, or damaged shipments
Took phone calls and replied to emails from customers
Handled returns and updated order information
Kept records accurate and entered customer details into the system
Explained UPS services and prices clearly to customers
Stayed calm and helpful when customers were upset or frustrated

2021-2025

Script Writer

Crafted engaging, SEO-optimized scripts for a variety of YouTube channels, focusing on storytelling, audience retention, and brand voice. Skilled in researching topics, structuring compelling narratives, and writing in formats that drive views, watch time, and subscriber growth.

2022-2025

YouTube Manager

Managed end-to-end YouTube channel operations including content strategy, video publishing, SEO optimization, thumbnail design, and audience engagement. Grew subscribers and views through consistent branding, data-driven decisions, and performance tracking using YouTube Analytics.

2023-2025

Virtual Assistant

Provided high-level virtual support to a tax firm, entrepreneurs, and business owners. Managed day-to-day administrative tasks, calendar coordination, and email handling. Acted as a personal assistant, ensuring smooth scheduling and task execution. Experienced in social media management—creating content, scheduling posts, and engaging with audiences across platforms. Known for being organized, reliable, and adaptable to fast-paced environments.