2018
BS Business Administration - Financial Management
PHINMA - Cagayan de Oro College
Dedicated and Goal-Oriented Professional
I am Dennica Yamon-Samuya, but you can call me Nica. I’m 27 years old, based in Cagayan de Oro City, Misamis Oriental, Philippines. I’m happily married and blessed with three beautiful daughters who inspire me to work hard and grow every day.
I am a 4th-year undergraduate at Phinma-Cagayan de Oro College, pursuing a Bachelor of Science in Business Administration, majoring in Financial Management. My academic background, combined with my personal drive and dedication, has equipped me with strong organizational, adaptability and problem-solving skills.
I am eager to bring my skills, dedication, and passion for learning into a role where I can contribute to your team’s success. I am ready to take on challenges, grow professionally, and add value to your company.
My Skills and Competencies
Social Media Management
Data Entry
Real Estate Support
Product Listing and Product Description
SMS & Cold outreach
Content posting & Caption writing
Certificates
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My Experience and Education
2021
-
2024
Outsourced VA | US-Based
(Real Estate Virtual Assistant)
Input lead details to Podio/Mailchimp
- Blast SMS using Sherpa/Smarter Contact and Launch Control
- Cold Calling using REI Reply
- Search for FSBO using Zillow/Redfin and Craigslist
2020
-
2021
SOCIAL MEDIA MANAGER
(Facebook Management (Self-Owned))
- Managed and grew a Facebook business page for an online store
- Created and posted product content with compelling captions
- Responded to inquiries and engaged with followers to boost interaction
- Performed SMS outreach to promote products and drive sales
- andled page messaging, basic customer support, and product promotions
2018
-
2019
Teleperformance
(Customer Service Representative)
Answer incoming calls, assist customers with their inquiries.
- Provide accurate information about products, services, billing, and policies.
- Resolve customer issues efficiently while maintaining
professionalism and empathy.
- Accurately document customer interactions in the system.
- Meet performance metrics such as customer satisfaction, average
handling time, and quality scores.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Search the Internet for information on a wide variety of topics.
Real Estate Support
Real estate support focusing on lead management, data entry. Handle inquiries, and assist with transaction follow-ups.
Shopify Store Setup | Product Management and Admin Tasks
Shopify setup, product upload, inventory updates, order handling, and smooth store admin support.