Dennica Yamon

Real Estate VA | Social Media Manager | E-Commerce VA

Contact Information

yamondennica@gmail.com

+639675703372

Cagayan de Oro City, Misamis Oriental, Philippines

EDUCATION

PHINMA - Cagayan de Oro College
BS - Business Administration in Financial Management
2018

SKILLS

Data Entry & Email Management
Lead Qualifications & Follow-ups
SMS & Cold Outreach
Customer Support (Chat, Email and Phone)
Product listing & Product descriptions
Proactive & resourceful
Organized & reliable

PROFESSIONAL SUMMARY

Detail-oriented Virtual Assistant with 3+ years of experience in real estate support, customer service, SMS outreach, light cold calling, and email management. Skilled in social media content creation and audience engagement. Completed Shopify store setup and product/supplier research as part of building e-commerce skills. Reliable, organized, and proactive, with strong communication and time-management abilities.

WORK EXPERIENCE

REAL ESTATE VIRTUAL ASSISTANT
OUTSOURCED 2021-2024
- Input lead details to Podio/Mailchimp
- Blast SMS using Sherpa/Smarter Contact and Launch Control
- Cold Calling using REI Reply
- Search for FSBO using Zillow/Redfin and Craigslist

SOCIAL MEDIA MANAGER
Facebook Management (Self-Owned Store) 2020-2021
- Managed and grew a Facebook business page for an online store
- Created and posted product content with compelling captions
- Responded to inquiries and engaged with followers to boost interaction
- Performed SMS outreach to promote products and drive sales
- andled page messaging, basic customer support, and product promotions

CUSTOMER SERVICE REPRESENTATIVE
Teleperformance 2018-2019
- Answer incoming calls, assist customers with their inquiries.
- Provide accurate information about products, services, billing, and policies.
- Resolve customer issues efficiently while maintaining
professionalism and empathy.
- Accurately document customer interactions in the system.
- Meet performance metrics such as customer satisfaction, average
handling time, and quality scores.