Hey I am Dea

Meet Dea

I am a dedicated Executive Assistant with a total of 9 years of experience in administrative support and as a Crew Medical Claims Coordinator. I hold a Bachelor's degree in Hospitality Management and have completed a 5-month Paralegal Training Program.

As a detail-oriented professional and a committed team player, I approach my work with determination and a strong desire for continuous growth. At 34 years old, I live independently in Manila and enjoy a variety of both outdoor and indoor activities. I am eager to further hone my skills and contribute effectively to any team.

Dea Shane Ricamonte
Manila, Philippines
Freelancer
Check my CV View Work Hire Me

Skills and Qualifications

General Virtual Assistant
Executive Assistant
Legal Assistant
Administrative Works
Social Media Management
Data Entry

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2014
Bachelor of Science in Hospitality Management

The Bachelor of Science in Hospitality Management is a ladderized program that prepares students to have employable skills/competencies at every academic year level for them to be competitive in the hospitality industry locally and globally. This also prepares the students to be entrepreneurs. This curriculum includes laboratory experiences as well as local or international internship requirement in the industry.

2024
Certificated Paralegal

The Paralegal Training Program is an extension service and training program of the UP Law Center that aims to lay the foundation for the development and professionalization of paralegal work in the country.

The Paralegal Training Program of the UP Law Center was designed to provide its participants with basic and practical knowledge of substantial legal concepts pertaining to government; the judicial system; civil, criminal and quasi-judicial procedure; jurisdiction of local government units; ethical standards of judges, lawyers, and civil servants; and the rules, regulations, and procedures of various administrative agencies.

November 2021 - March 2025
Maryville Manila Incorporated
(HR & Admin Manager / Quality Representative and Compliance)

CREW MEDICAL CLAIMS / PERSONAL INJURY
•Overall supervision of Administration matters, P&I and legal cases
•Responsible for all paralegal and legal matters concerning crew claims
• Responsible with the legal and medical cases reports, claims, liaise with principals, P&I club and local correspondents.
•Represents the company in conciliation hearings along with the Local P&I/ assigned, legal counsel and final settlements of crew claims.
•Liaise with the assigned Legal counsels pertaining to legal documents, such as affidavits, position papers, release papers, among others coordinated with the Legal Counsel.
•Responsible for the proper coordination of the medical claims of seafarer, including documentation and coordination with seafarers, clinics, Assigned Local P&I, Legal Counsel and Principals.
•Monitors and checks all statements of accounts from medical clinics and process expense reports.
•Responsible for Payment process of all relevant expenses regarding crew medically repatriated crew, post medical and Death claims benefits.
•Responsible for the medical coverage of seafarers (HMO).

QMS
• Perform work within the standards of the company’s QMS.
•Overall supervision, development, and structuring of the QMS, including monitoring and recommending appropriate corrective and preventive measures, it includes liaising with the classification body on all matters about the QMS.
•Oversees the whole operation/ procedures of the company. Acts as the Quality Management Representative (QMR) or Quality
•Representative (QR) of the Organization. The CM has the responsibility and authority for directing the quality organization and ensuring that all those within it are formally recognized and that the system is regularly reviewed for effectiveness.
•Ensuring that essential processes of the QMS are established, implemented, and maintained.
•Ensuring that MLC 2006, and ILO Convention requirements are incorporated in the QMS and are effectively addressed.
•Suggestions to the management team on the performance of the QMS and determine improvement needs.
•Fostering awareness of customer requirements throughout the company.
•Overall responsible for establishing and practicing emergency plans at the office
•Initiating activities in the organization that will promote an awareness of the standards of the ISO 9001: 2015.

ADMINISTRATIVE FUNCTIONS
•Acts as Executive Assistant to Greek Principals/Ship Owner Representatives and Top Management.
• Acts as HR and Administration Dept. as per instruction of the General Manager.
•Performs other HR Functions (Hiring, coaching, Post-employment process, goal setting, delegating, etc).
•Evaluation of suppliers and subcontractors, accreditations, and compliance.
•Responsible for liaison and public relations assignments, which include contact with government agencies, officials, and top level management.
•Performs a variety of HR and administrative support functions.
•Responsible for the medical coverage of Staff and Seafarers/Family (HMO).

DATA CONTROLLER
•Assure all documents defined in the Masterlist of Controlled Documents are controlled following the Control of Documented Information Procedures.

June 2019 - November 2021
Pacific Basin Shipping Limited ( PB Maritime Personnel Incorporated)
(Administration & Executive Assistant)

Executive Assistant to Fleet Personnel Manager & Manila Office Top Management.
Responsible for the administration work of the Manila office and handle the stores, supplies, sundries monitoring and inventory of all consumable stores, office supplies, sundries, and equipment;
Assist the Fleet Personnel Manager with regards providing clerical assistance and administrative relative works, perform any other lawful orders directed by the management;
Responsible for job process and hiring application, selection and briefing for a new company hired employees.
Provides briefing to joining the staff on the company health insurance benefits;
Maintains 201 Files and records of Company Employees
Requires submission of employment documentation for New hire staff and prepares referral for Pre-employment medical examination.
Prepares and consequently implements approved welfare programs and activities for Company Staff and Seafarers/their families;
Initiates company efforts in providing assistance to the Company Staff and seafarers’ families;
Provides counseling to seafarers or family members and company employees when required;
Takes care of activities and programs pertaining to the overall Company welfare of employees and seafarer’s families;
Provides assistance in the preparation of PB Officers Safety Seminar such as seminar venue, hotel and transportation reservations, dinner venue, seminar hand-outs, and registration of participants;
Double check that documents specifically accounting matters are in order prior to give to the FPM for signing; and need to perform other relevant duties as required by the Management
Coordinate with the concerned department regarding charging of expenses
Responsible for the overall handling and administration of programs and activities pertaining to the welfare and benefits of Seafarers and their families and providing assistance for HR/Admin requirements.
Acts as Administration Dept as per instruction of the General Manager
Performs other HR Functions (Hiring, coaching, Post-employment process, goal setting, delegating, etc).
Evaluation of suppliers and subcontractors, accreditations, and compliance.
Responsible for liaison and public relations assignments, which include contact with government agencies, officials, and top level management.
Performs a variety of HR and administrative support functions.
Responsible for the medical coverage of Staff and Seafarers/Family (HMO).

February 2016 - June 2021
Starocean Manning Philippines Incorporated (Starbulk S.A.)
(Crew Medical Claims Coordinator)

Acts as Executive Assistant to Greek Principals/Ship Owner Representatives
Overall responsible for the medical and legal claims of seafarers. Performs other functions or participates in Adhoc projects as may be assigned from time to time.
Handles referral of medically repatriated crew to accredited medical clinic/s
Provides instructions to the repatriated crew.
Prepares reimbursement of medicines, transportation, and other allowable expenses due to crew.
Monitors and checks all statements of accounts from medical clinics.
Assists with Operations in executing established procedures in the handling of the incapacitated or deceased crew.
Monitors medical and legal cases.
Prepares medical cases reports.
Sends medical updates to principals.
Represents the company in SENA hearings along with the Legal Counsel.
Represents the company in POEA hearings along with the Legal Counsel.
Detailed coordination with accredited medical clinic/s.
Coordinates with legal counsel.
Detailed coordination with the local P&I correspondents.
Assists the President and HRQ Officer in other functions as deemed necessary.

February 2015 - February 2016
Starbulk Aboitiz Jebsen Shipmanagement Inc. (Starocean Manning Philippines Inc)
(Data Navision Encoder Promoted to Claims Assistant)

• Responsible for entering crew data/information for every crew/seafarer in the defined Crewing System/s.
• Update and maintain crew data/information on the company’s database and crewing systems by inputting text-based and numerical.
• Compiled information from various source documents. Compiled, verified accuracy, and sorted information according to priorities to prepare source data for computer entry.
• Review data for deficiencies of errors, correct any incompatibilities
• Research and obtain further information for incomplete
documents in coordination with Seafarer / Crew Operator / Assistant Crew Operator for all crew assigned on primary vessels handled.
• Ensures the accuracy and timely report issuance, particularly the mandatory documents, such as HMO enrolment, Joiners’ updates , Sign-off updates , MCV application / Australian transit visa , Company’s Crewing System.
• Performs self-audit of reports before endorsing to Assistant Crew Operator / Crew Operator for all crew assigned on primary vessels handled.
• Checks completeness of encoded crew documents and immediately reports to the designated Crew Operator when there is/are issues.
• Acts as a deputy encoder for the assigned secondary vessels, in the absence of the primary encoder.
• Monitors email messages for needed updates and/or information.
• Keep information confidential and comply with data integrity and security policies.

April 2014 - January 2015
Sodexo Benefits and Rewards Philippines Inc.
(Telesales Representative)

• Conduct outbound sales calls to prospective clients to present and promote Sodexo’s benefits and rewards solutions.
• Understand client needs and recommend the most suitable Sodexo services, such as meal passes, gift certificates, and incentive programs.
• Achieve and exceed monthly sales targets and key performance indicators (KPIs).
• Build and maintain strong relationships with clients to ensure customer satisfaction and retention.
• Record and update client information in the CRM system.
• Handle customer inquiries and objections professionally, providing appropriate solutions.
• Stay updated on Sodexo’s product offerings, market trends, and competitors.

May 2012 - February 2014
Royal Bellagio Hotel & Filling Station Bar Cafe
(Service Crew)

• Greet customers warmly, provide menus, and take orders accurately.
• Communicate customer orders to the kitchen and bar staff, ensuring prompt and accurate service.
• Serve food and drinks to customers, ensuring proper presentation and quality.
• Be knowledgeable about the menu, daily specials, and promotions, and offer recommendations to customers.
• Handle billing and payments, using the café’s point-of-sale (POS) system, and ensure correct transactions.
• Maintain cleanliness of the dining area, tables, and service stations, ensuring a tidy and welcoming environment.
• Work closely with kitchen staff, bartenders, and other team members to ensure smooth service.
• Address customer concerns or complaints professionally and escalate to a supervisor when necessary.
• Follow all health, safety, and sanitation regulations in the workplace.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Executive Assistance

Delivers exceptional executive assistance and administrative functions based on the needs of the client and team.

Quality Management

Ensuring compliance with regulatory standards and delivering favorable outcomes for clients.

Testimonials

Author

Nina Navarro

I have had the pleasure of working with Ms. Dea for several years. When I established my new business, she was one of the key reasons I was able to bring it to life. She is a reliable and resourceful assistant, and I am incredibly grateful for her flexibility whenever I need advice or research. Ms. Dea consistently goes above and beyond, extending her support wherever she can. I truly appreciate being able to count on her.

Author

Ms. P. Lo

As my Executive Assistant for two years, she consistently demonstrated exceptional professionalism, efficiency, and dedication. She played a crucial role in streamlining administrative processes, managing schedules, and ensuring seamless day-to-day operations. Her strong organizational skills and proactive approach made a significant impact on our team. Unfortunately, I have decided to settle down and migrate to Canada, However, I highly recommend her services to anyone in need of a reliable and highly capable Executive Assistant. 😊 -P. Lo (HK)

Author

Greek Client (Name cannot disclose)

Dea has been an exceptional Virtual Assistant for me over the past few years. Her efficiency, professionalism, and dedication made a significant impact on my daily operations. As I move into retirement, I sincerely hope that someone in the industry will recognize her talent and allow her to showcase her skills. She is truly a valuable asset to any team.


Works

Maryville Manila Incorpor...

Frontyard Auto Care

Let's work together !

I am available for freelance projects.
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Address :
Manila,
Philippines


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