Dedicated professional with extensive experience in Paralegal work, Protection & Indemnity claims, personal and injury claims, Quality management, and corporate administrative roles. Strong commitment to professionalism and integrity, excels in legal research, case management, and document preparation, ensuring compliance with regulatory standards and delivering favorable outcomes for clients. Known for meticulous attention to detail and effective communication skills, thrives in fast-paced environments, where strategic analysis and proactive problem-solving are essential. Passion for social justice and advocacy, eager to contribute expertise and leadership to organizations committed to making a positive impact in the legal field.

Administrative/Executive Assistance:

•Calendar & Email Management – Proficient in scheduling appointments, meetings, and managing executive emails.
•Document Preparation – Skilled in drafting, editing, and formatting business correspondence, reports, and presentations.
•Data Entry & Filing – Accurate and efficient in maintaining records, managing data, and filing systems.
•Travel Arrangements – Expertise in coordinating travel logistics, including booking flights, accommodation, and preparing itineraries.
•Meeting Coordination – Experienced in organizing and preparing agendas for internal and external meetings.

Quality Management:
•Process Improvement – Ability to identify inefficiencies and implement solutions to enhance workflow and productivity.
•Auditing & Compliance – Skilled in conducting quality audits and ensuring compliance with industry standards and regulations.
•Risk Assessment – Proficient in identifying potential risks and proposing mitigation strategies to minimize operational disruptions.
•Reporting & Analysis – Strong analytical skills in generating quality reports and analyzing performance metrics.
•ISO Standards – Knowledge of ISO 9001 and other quality management systems.

Legal Research & Documentation:
•Legal Research – Proficient in researching legal precedents, case law, and statutory laws.
•Drafting Legal Documents – Experience in drafting contracts, pleadings, memoranda, and other legal documents.
•Case Management – Skilled in organizing case files, tracking deadlines, and preparing documents for court filings.
•Compliance Monitoring – Adept in ensuring legal compliance with applicable regulations and corporate governance.

Customer Service:
•Customer Relationship Management – Strong in building and maintaining customer relationships through follow-ups and support.
Objection Handling – Skilled in addressing customer objections and providing appropriate solutions.
•CRM Software – Proficient in using customer relationship management tools to track leads and sales activities.
•Social Media Management - maintains and enhances the active social media platform .

Maryville Manila Incorporated

HR & Admin Manager / Compliance

CREW CLAIMS / PERSONAL INJURY
•Overall supervision of Administration matters, P&I and legal cases
•Responsible for all paralegal and legal matters concerning crew claims
•Responsible with the legal and medical cases reports, claims, liaise with principals, P&I club and local correspondents.
•Represents the company in conciliation hearings along with the Local P&I/ assigned, legal counsel and final settlements of crew claims.
•Liaise with the assigned Legal counsels pertaining to legal documents, such as affidavits, position papers, release papers, among others coordinated with the Legal Counsel.
•Responsible for the proper coordination of the medical claims of seafarer, including documentation and coordination with seafarers, clinics, Assigned Local P&I, Legal Counsel and Principals.
•Monitors and checks all statements of accounts from medical clinics and process expense reports.
•Responsible for Payment process of all relevant expenses regarding crew medically repatriated crew, post medical and Death claims benefits.
•Responsible for the medical coverage of seafarers (HMO).

QMS
•Performs work within the standards of the company’s QMS.
•Overall supervision, development, and structuring of the QMS, including monitoring and recommending appropriate corrective and preventive measures, it includes liaising with the classification body on all matters about the QMS.
•Oversees the whole operation/ procedures of the company. Acts as the Quality Management Representative (QMR) or Quality
•Representative (QR) of the Organization. The CM has the responsibility and authority for directing the quality organization and ensuring that all those within it are formally recognized and that the system is regularly reviewed for effectiveness.
•Ensuring that essential processes of the QMS are established, implemented, and maintained.
•Ensuring that MLC 2006, and ILO Convention requirements are incorporated in the QMS and are effectively addressed.
•Suggestions to the management team on the performance of the QMS and determine improvement needs.
•Fostering awareness of customer requirements throughout the company.
•Overall responsible for establishing and practicing emergency plans at the office
•Initiating activities in the organization that will promote an awareness of the standards of the ISO 9001: 2015

ADMINISTRATIVE FUNCTIONS
•Acts as Executive Assistant to Greek Principals/Ship Owner Representatives and Top Management.
•Acts as Administration Dept as per instruction of the General Manager
•Performs other HR Functions (Hiring, coaching, Post-employment process, goal setting, delegating, etc).
•Evaluation of suppliers and subcontractors, accreditations, and compliance.
•Responsible for liaison and public relations assignments, which include contact with government agencies, officials, and top level management.
•Performs a variety of HR and administrative support functions.
•Responsible for the medical coverage of Staff and Seafarers/Family (HMO).

DATA CONTROLLER
•Assure all documents defined in the Masterlist of Controlled Documents are controlled following the Control of Documented Information Procedures.