2002
Bachelor of Science in Business Management
Rizal Technological University
Your Dedicated Customer Service Specialist
I'm eager to pursue a career in the virtual help sector and embrace remote work because I have a passion for learning and a desire to advance professionally. I work well under pressure, prioritize assignments effectively, and am organized and detail oriented. I work well in collaborative settings and have outstanding communication skills, which enable me to forge lasting relationships with both clients and coworkers. Additionally, I can take on new challenges with ease and confidence thanks to my adaptability and resourcefulness.
One of my favorite things to do in my free time is hanging out with my wife and pets. It's the ideal chance for me to unwind, spend time with my loved ones, and
rest. Due to the joy and happiness that our furry friends bring into our lives, we frequently plan events that include them.
I love trying out new recipes, and we'll often involve our dogs by making them homemade dog treats. They get so excited when they smell the delicious aromas coming from the kitchen, and it's always a joy to watch them enjoy their special treats.
In general, I appreciate the time I get to spend with my wife and dogs and am thankful for each and every one of those moments.
Darrell Hemady Guillarte
General Trias, Cavite, Philippines
Freelancer
My Skills and Competencies
Bookkeeping
Customer Service
Product Research / Listing
Attention to Detail
Organization
Data Entry
Certificates
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My Experience and Education
2014
-
2023
HMR TRADING HAUS INC
(DATA ENTRY SPECIALIST / RETAIL MANAGER)
• Plans, implement and monitor KPIs of all direct reports, which include operational costs, employee productivity, and sales.
• Uses Dashboards to provide a visual representation of data in real-time, allowing managers to track and analyze metrics easily.
• Enable surveys to gather data on customer satisfaction, employee engagement, basket size and conversion.
• Created a live spreadsheet that would enable managers to track net income on a daily basis
• Meets sales objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective measures.
• Maintains and expands customer base by counselling all sales representative to build and maintain rapport with key customers, and identifying new opportunities.
• Recommends product lines by identifying new product opportunities or product packaging, surveying customer needs and trends, and tracking competitors.
2006
-
2014
MENS FASHION MANAGEMENT INC ( SHOEMART )
(CUSTOMER SERVICE SPECIALIST / DEPARTMENT MANAGER)
• Delivers excellent service to ensure high levels of customer satisfaction
• Motivate the sales team to meet sales objectives through training and mentoring
• Creating business strategies to attract new customer, expand foot traffic and enhance profitability.
• Responding to customer complaints and concerns in a professional manner
• Develop and arrange promotional material and in store displays
• Monitoring inventory levels and ordering new items
• Undertaking administration duties such as managing store budgets and updating financial records
2005
-
2006
STORES SPECIALIST INC
(SALES SUPERVISOR)
• Respond to customer inquiries and complaints
• Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Attend trade shows to identify new products and services
• Coach, counsel, train and discipline employees.
My Services
Data Entry / Web Researcher
"Let's get to work and make the most of your data with my quick and precise data entry services."
Customer Service
"Experienced, passionate, organized. 20+ years exp. Elevate the customer experience with me."
Bookkeeping
"Trust me to keep your finances organized and accurate, while you focus on growing your business."
Testimonials
Jordan Imutan
"Darrell is a genuine people person who can connect with others on a personal level. His listening skills are exceptional, he is always willing to lend an ear and provide thoughtful, helpful recommendations. His team members respect and admire him because of his ability to inspire and motivate.
Overall, I do not doubt that Darrel will excel in any professional endeavor that he undertakes. If given the opportunity, I would gladly work with him again, and I wholeheartedly recommend him to any potential employer." - Jordan / Helping Develop Organizations, One Leader at a time