2002
Bachelor of Science in Business Management
Rizal Technological University
Your Dedicated Customer Service Specialist
I'm eager to pursue a career in the virtual help sector and embrace remote work because I have a passion for learning and a desire to advance professionally. I work well under pressure, prioritize assignments effectively, and am organized and detail oriented. I work well in collaborative settings and have outstanding communication skills, which enable me to forge lasting relationships with both clients and coworkers. Additionally, I can take on new challenges with ease and confidence thanks to my adaptability and resourcefulness.
One of my favorite things to do in my free time is hanging out with my wife and pets. It's the ideal chance for me to unwind, spend time with my loved ones, and
rest. Due to the joy and happiness that our furry friends bring into our lives, we frequently plan events that include them.
I love trying out new recipes, and we'll often involve our dogs by making them homemade dog treats. They get so excited when they smell the delicious aromas coming from the kitchen, and it's always a joy to watch them enjoy their special treats.
In general, I appreciate the time I get to spend with my wife and dogs and am thankful for each and every one of those moments.
Darrell Hemady Guillarte
General Trias, Cavite, Philippines
Freelancer
My Skills and Competencies
Bookkeeping
Customer Service
Product Research / Listing
Attention to Detail
Organization
Data Entry
Certificates
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My Experience and Education
June 2024
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Present
TELA INC
(DATA ENTRY SPECIALIST / BILLING ASSISTANT)
• Input Data Accurately – Enter information such as customer details, invoices, receipts, claims, or transactions into spreadsheets, CRMs, or accounting systems.
• Maintain Electronic Records – Ensure all documentation is organized, filed correctly, and easily accessible for auditing or reporting.
• Update and Maintain Databases – Regularly review and update existing records to keep information current and complete.
• Verify Data Accuracy – Double-check entries for errors and inconsistencies before submitting or processing documents.
• Generate Reports – Create periodic reports (e.g., weekly/monthly summaries) from collected data.
• Prepare Billing Documents – Create supporting documentation for clients, vendors, or insurance companies.
• Verify Billing Information – Cross-check charges with service logs, contracts, or system data to ensure accuracy.
• Process Reimbursements or Claims – Assist in compiling and submitting reimbursement or insurance claims, including gathering required documentation.
• Support Audits – Provide documentation or data as needed for internal or external financial reviews.
• Respond to internal and external billing/ documentation inquiries
• Help maintain confidentiality and data security of sensitive information
Dec 2023
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Feb 2024
OPTIONS NATUROPATHY
(CLINIC ADMIN ASSISTANT)
• Uploaded daily lab results using Charmcare EHR and updated patient records.
• Updated weekly scorecards to determine growth in patient visits, and doctor's productivity.
• Assisted in the monthly reconciliation of credit card transactions and other bookkeeping tasks.
• Assisted in marketing campaigns and helped in updating handouts in Hubspot.
• All other adhoc tasks relative to the success of the business.
June 2023
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Feb 2024
DRAYEASY INC
(DISPATCH OPERATOR)
• Dispatched container vans and operated in pre-designated lanes like New York, Chicago, and Georgia.
• Established and maintained open lines of communication with shippers, carriers, and warehouses, ensuring timely deliveries and minimized delays in operations.
• Resolved transport-related challenges effectively, including unforeseen delays and route alterations to prevent disruptions and ensure smooth flow of goods throughout the delivery process.
• Maintained meticulous records of shipment documents, ensuring accuracy and completeness to comply with regulatory standards and facilitate efficient logistics operations.
• Demonstrated proficiency in transportation management systems, and logistics software, leveraging advanced functionalities to streamline dispatch operations and enhance overall efficiency.
Jan 2014
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Feb 2023
HMR TRADING HAUS INC
(AREA MANAGER)
• An Australian-owned company, I managed the operations of 11 retail stores, ensuring all are profitable and achieve set sales targets monthly and annually.
• Lead a team training initiative on customer service techniques, leading to a 20% improvement in customer satisfaction scores within 6 months.
• Implemented inventory management best practices, reducing stock shrinkage by 10% and improved overall inventory accuracy.
• Developed and executed promotional campaigns that boosted foot traffic by 30% and drove incremental sales.
• Implemented cost-saving measures, resulting in a 15% reduction in operational expenses while maintaining service levels.
• Assisted in the recruitment and placement of key personnel. Performed HR functions related to operations.
My Services
Data Entry / Web Researcher
"Let's get to work and make the most of your data with my quick and precise data entry services."
Customer Service
"Experienced, passionate, organized. 20+ years exp. Elevate the customer experience with me."
Documentation Specialist
“Skilled in accurate billing & data entry—streamlining docs, claims, and records with speed, precision, and care.”
Logistics Dispatcher
“Drayage dispatch expert—coordinating container vans, routes, and schedules with speed and accuracy.”
Testimonials
Jordan Imutan
"Darrell is a genuine people person who can connect with others on a personal level. His listening skills are exceptional, he is always willing to lend an ear and provide thoughtful, helpful recommendations. His team members respect and admire him because of his ability to inspire and motivate.
Overall, I do not doubt that Darrel will excel in any professional endeavor that he undertakes. If given the opportunity, I would gladly work with him again, and I wholeheartedly recommend him to any potential employer." - Jordan / Helping Develop Organizations, One Leader at a time