2017
Bachelor of Science in Civil Engineering
Cebu Technological University
Join me as I provide you with a glimpse into who I am!
Let's dive right in!
I'm Dhanshel, but most people call me "Danny." I'm 28 years old from Cebu, Philippines. I'm a highly motivated, detail-oriented, and methodical individual. I prioritize meeting deadlines without compromising the accuracy and quality of my work.
In terms of skills and experience, I bring a diverse set to the table. I have consistently demonstrated proficiency in managing emails and databases, delivering top-notch customer service, and providing excellent support. My commitment to professionalism drives me to deliver exceptional service and ensure that my client's needs are met promptly and efficiently.
Let's connect and explore how my skills, experiences, and dedication can contribute to the success of your organization. Feel free to reach out today, and let's work together for the success and growth of your business.
My Skills and Competencies
Social Media Management
Data Entry
Email Management
Customer Service
Bookkeeping
Graphic Design
Certificates
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My Experience and Education
2023
-
Present
Riverbend Consulting
(Product Lister - Amazon)
• Supervising storefronts by adding and updating product information.
• Overseeing and managing product arrangements in the storefront.
• Updating the active products regularly and removing inactive
products.
2019
-
2023
OfficePartners360
(Customer Service Representative ( E-Commerce/Product Listing ) | Back Office Support)
Job Description: Assist suppliers in monitoring product assortment, collecting data, managing emails and databases, negotiating with suppliers, and resolving issues related to the back-end operations of the business.
• Communicated with clients (verbal and written) in identifying needs, resolving issues, and providing quality support.
• Effectively negotiated with clients surrounding new product additions, resulting in boosted sales.
• Actively maintained product/tool/data knowledge to provide a high level of client satisfaction.
• Assisted clients in monitoring product assortment by collecting data through research, and assisted in project completion.
• Created product listings and uploaded products to the website.
• Managed emails in a timely manner and ensured client needs were addressed promptly and efficiently
2018
-
2019
Concentrix
(Technical Support Associate)
Job Description: Provides technical assistance and support to customers. Diagnose and resolve technical issues, troubleshoot problems, provide guidance, ensure a positive customer experience, and document and report technical problems for continuous improvement.
• Assisted customers with various types of technical issues via live chat and phone calls.
• Diagnosed and resolved technical issues involving device/internet connectivity.
• Provided answers to customers by identifying problems, researching answers, and guiding customers through corrective steps.
• Documented customer complaints and inquiries for use in technical documentation and bug tracking.
My Services
Bookkeeping
Meticulously record, track, and manage financial transactions and generate insightful reports.
Administrative Support
Managing emails and databases, scheduling appointments, organizing calendars and files.
Social Media Management
Curating and executing strategies that boost online presence and drive brand growth across social platforms.
Data Entry / Web Researcher
Research, input, manage, and maintain data with utmost accuracy and efficiency.
Graphic Design
Specializing in creating eye-catching visuals from logos to marketing materials where creativity meets innovation.
Testimonials
Isidro Villegas Jr.
I am Isidro Villegas Jr., one of the team leaders of Dhanshel B. Cacanog in her previous BPO company. With great confidence, I can highly recommend Dhanshel as a possible and qualified applicant for the available position/project to your good company. She has been great with her job and reliably performed her responsibilities to the best of her ability. Furthermore, she has enough knowledge when it comes to customer satisfaction, providing solutions, and decision-making with less supervision. I believe that Dhanshel would be a huge resource for your organization and has my most noteworthy proposal.
Dhamielyn A. Sarno, MIT
I wholeheartedly recommend Ms. Dhanshel B. Cacanog, who has been an exceptional trainee in our General Virtual Assistant program. She displayed impressive adaptability and a willingness to learn new skills and tools quickly. Her willingness to take on challenges and her capacity to work efficiently under pressure make her an invaluable asset to any team. I have no doubt that Dhanshel will bring her strong skills, proactive approach, and positive attitude to her future endeavors in the virtual assistance field.