Highly motivated, detail-oriented, and has a great commitment to and affinity to meet deadlines without compromising accuracy and quality of work. I am actively seeking an opportunity where my analytical and methodical skills can contribute significantly to accomplishing the company's missions and goals.

PRODUCT LISTING | DATA ENTRY

ZEST LIGHTING

• Manage an online storefront by uploading new products via flat files and updating existing product information within the BigCommerce platform.
• Create branded data sheets, shipping labels, and installation manuals to maintain consistency across all product documentation.
• Organize product categories, optimize sorting orders, and keep blog pages updated with relevant and engaging content.
• Enhance and edit product images to improve visual presentation and align with branding standards.

SERVICE VA - PRODUCT LISTING

RIVERBEND CONSULTING

• Supervised storefronts by regularly adding and updating product information to maintain accurate and up-to-date listings.
• Managed the arrangement and categorization of products in the storefront to enhance the customer browsing experience.
• Assisted with FBA reimbursement processes (SR and LDR).

CUSTOMER SERVICE REPRESENTATIVE ( E-COMMERCE/PRODUCT LISTING) | BACK OFFICE SUPPORT

OFFICEPARTNERS360

• Communicated with clients (verbal and written) in identifying needs, resolving issues, and providing quality support.
• Effectively negotiated with clients surrounding new product additions, resulting in boosted sales.
• Actively maintained product/tool/data knowledge to provide a high level of client satisfaction.
• Assisted clients in monitoring product assortment by collecting data through research, and assisted in project completion.
• Created product listings and uploaded products to the website.
• Managed emails in a timely manner and ensured client needs were addressed promptly and efficiently.

TECHNICAL SUPPORT ASSOCIATE

CONCENTRIX

• Assisted customers with various types of technical issues via live chat and phone calls.
• Diagnosed and resolved technical issues involving device/internet connectivity.
• Provided answers to customers by identifying problems, researching answers, and guiding customers through corrective steps.
• Documented customer complaints and inquiries for use in technical documentation and bug tracking.

DHAMIELYN A. SARNO, MIT

Pro VA PH | Project Manager
dhamsarno@gmail.com
+639158325769

SHANNEECA M. DUASO

California Sun Wellness Spa | Guest Services Team Lead
mshanneeca@gmail.com
+639066717073

ISIDRO VILLEGAS JR.

True Works Logistics | Admin Assistant
sedville89@gmail.com
+639239124972