Highly motivated, detail-oriented, and has a great commitment to and affinity to meet deadlines without compromising accuracy and quality of work. I am actively seeking an opportunity where my analytical and methodical skills can contribute significantly to accomplishing the company's missions and goals.

PRODUCT LISTING | DATA ENTRY

ZEST LIGHTING

• Managing storefront by adding new products ( flat file) and updating existing product information (BigCommerce platform).
• Creating data sheets, shipping labels, and installation manuals using Canva for a consistent and branded look.
• Organizing product categories, sorting orders, and keeping blog pages up to date with relevant content.
• Editing product images/image enhancements.

SERVICE VA - PRODUCT LISTING

RIVERBEND CONSULTING

• Supervised storefronts by regularly adding and updating product information to maintain accurate and up-to-date listings.
• Managed the arrangement and categorization of products in the storefront to enhance the customer browsing experience.
• Assisted with FBA reimbursement processes (SR and LDR).

CUSTOMER SERVICE REPRESENTATIVE ( E-COMMERCE/PRODUCT LISTING) | BACK OFFICE SUPPORT

OFFICEPARTNERS360

• Communicated with clients (verbal and written) in identifying needs, resolving issues, and providing quality support.
• Effectively negotiated with clients surrounding new product additions, resulting in boosted sales.
• Actively maintained product/tool/data knowledge to provide a high level of client satisfaction.
• Assisted clients in monitoring product assortment by collecting data through research, and assisted in project completion.
• Created product listings and uploaded products to the website.
• Managed emails in a timely manner and ensured client needs were addressed promptly and efficiently.

TECHNICAL SUPPORT ASSOCIATE

CONCENTRIX

• Assisted customers with various types of technical issues via live chat and phone calls.
• Diagnosed and resolved technical issues involving device/internet connectivity.
• Provided answers to customers by identifying problems, researching answers, and guiding customers through corrective steps.
• Documented customer complaints and inquiries for use in technical documentation and bug tracking.

DHAMIELYN A. SARNO, MIT

Project Manager | Pro VA PH
dhamsarno@gmail.com
09158325769

DARWIN CLAVERO

Senior Team Lead | OfficePartners360
dgclavero95@gmail.com
09159049171

FIERA MAY CAÑETE

Account Manager | Alcam Medical
canete.fiera@gmail.com
09361690309