2018
Bachelor of Science in Hotel and Restaurant Management
Abra Valley Colleges
More Info About Me
I am someone you can train and willing to take the lead. Someone who is eager to learn more and motivated. Efficient customer service professional with 4 years of work experience in the BPO industry as a Customer Service Agent. I am familiar with Google Calendar, Excel, Canva, Microsoft word. I can do Email Management, maintain a google calendar and set up meetings, handle client inquiries email, data entry and research tasks.
Laptop Specs
Processor - 11th Gen Intel
Core- i5 @ 2.42 GHz
Ram - 8.00 GB
Internet Speed
Download Mbps: 124.88
Upload Speed: 109.80
My Skills and Competencies
Email Management
Data Entry
Customer Service
Researcher
Certificates
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My Experience and Education
2020
-
2022
Thoughtfocus Technologies LLC
(Credit Researcher-Process Associate)
We are third party verifier of Credit Bureaus like Equifax, Transunion and Experian. We deals with lenders and borrowers, process request for their loan application. As a credit researcher, I do outbound calls and contact the creditors to verify information of the borrower including their current loan accounts. I also do email management, I filter email everyday, respond and send necessary update to lenders. I sent follow up emails and check documents or alternative options to expedite the process.
I also worked with business owners, help them verify tradelines to build their business Credit. I also do outbound calls and emails, verify account information to identify if it will be qualified or not.
2018
-
2020
Sitel Philippines Corporation
(Call Center Agent)
I worked as Customer Service Representative of Western Union Money Transfer. I do inbound and outbound calls and make sure to answer in a polite, accurate and timely manner. Evaluating problems and dealing with complaints of the customers and providing alternative options and customer service beyond expectation. This has been a challenge and great experience for me. I do multitasking, receiving non- stop calls while processing their request, with my willingness and perseverance, I know I did great. I always pass the goal/KPI and gets satisfied customer.
My Services
Virtual Assistant
Respond to emails and phone calls, schedule meetings and organize calendars.
Customer Service
Give customers information about products and services, processing orders and transactions.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.