2012 to 2013
Hotel and Restaurant Management
Datamex Institute of Computer Technology
About your next, Social Media Manager and Virtual Assistant
Hello, future client!
I’m an aspiring Freelancer with a passion for digital marketing and online communication, excited to bring my skills as a Social Media Manager and Virtual Assistant to your business. With almost three years of experience as a Social Media Community Manager, I’ve developed a keen understanding of how to build vibrant online communities, leverage analytics, and create strategies that drive engagement and growth.
In addition to my social media expertise, I’ve worked in chat support for an international e-commerce platform, where I learned how to deliver exceptional customer service, handle inquiries efficiently, and solve problems swiftly—even during high-demand situations.
Before diving into social media and customer support, I spent nearly six years of experience as a Sales Associate in the retail industry. This background has given me valuable insights into costumer behavior and sales strategies, which I incorporate into my approach to social media and client interactions.
By combining my diverse experiences, I can bring a fresh perspective to both social media management and virtual assistance. I’m committed to helping your brand grow online while streamlining your daily operations.
Let’s work together to take your business to the next level!
Clarice Espera Oracion
Calabarzon, Sta. Cruz, Laguna, Philippines
Freelancer
My Skills and Competencies
Social Media Management
Basic Graphic Designs
Data Entry
Customer Service
Certificates
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My Experience and Education
2024
-
Present
Puzzle Box BPO Inc.
(Chat Support)
Respond to customer queries and issues through live chat in a timely and professional manner.
Provide clear, accurate, and helpful information to resolve customer concerns.
Escalate complex issues to higher-level support or relevant departments as needed.
Assist customers with placing orders, tracking shipments, and handling returns or exchanges.
Record and maintain detailed logs of customer interactions, issues, and resolutions.
2020
-
2024
Puzzle Box BPO Inc.
(Social Media Community Manager)
Foster and maintain active engagement with followers across various social media platforms.
Respond to comments, messages, and mentions in a timely and personable manner.
Plan and schedule content on all social media platforms via scheduler tools like Hootsuite.
Track and analyze key performance metrics such as engagement rates, growth, and sentiment.
Prepare regular reports and insights on social media performance and community health.
2014
-
2020
Rustans Group of Companies
(Sales Associate)
To be knowledgeable about the history of your brand.
Monitor stocks in selling and organize inventory with accuracy and efficiency
Provide an excellent shopping experience by consistently offering a wide range of quality products, personalize service and innovate marketing activities.
My Services
Graphic Content
Creating visual content to communicate messages effectively and engage audiences across various media.
Administrative Support
Maintaining efficiency and effectiveness in various business functions.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Maintaining detailed records, organizing information, and ensuring data accuracy and consistency.
FB Ads
Optimizing Facebook ad campaigns. Targets specific audiences, setting up ad budgets, and analyzing ad performance.