College

Datamex Institute of Computer Technology
Hotel and Restaurant Management

Secondary

San Joaquin Kalawaan High School

Primary

San Joaquin Elementary School

Project Management

Proficient in planning, executing, and overseeing projects from start to finish. I excel in coordinating teams, managing resources, and ensuring that projects are completed on time and within budget. My project management skills are essential for organizing social media campaigns and virtual assistance tasks, ensuring all deliverables are met efficiently and effectively.

Social Media Management

Experienced in developing and executing social media strategies that drive engagement and growth. Skilled in content creation, scheduling, and community management across platforms like Facebook, Instagram, and Twitter. I leverage analytics to optimize performance and ensure that social media efforts align with broader business goals.

Customer Service

Strong background in providing exceptional customer service across various channels, including chat support and social media. Skilled in handling inquiries, resolving issues, and ensuring customer satisfaction through empathetic and effective communication. My customer service experience enhances my ability to manage brand interactions on social media, ensuring a positive experience for all customers and followers.

Data Entry

Highly accurate and efficient in managing data entry tasks. Experienced in organizing and inputting data into various systems and databases with attention to detail and a focus on maintaining data integrity. This skill is crucial for managing information, keeping records updated, and ensuring that all data-related tasks are completed promptly and accurately.

Project Management Tools

- Trello
- ClickUp

Communication Tools

- Slack
- Discord
- Zoom
- Microsoft teams
- Google Team

Scheduler Tools

- Meta Facebook (Creator Studio)

Chat support

Customer Inquiry Management:
-Respond to customer queries and issues through live chat in a timely and professional manner.
-Provide clear, accurate, and helpful information to resolve customer concerns.

Issue Resolution:
-Identify and troubleshoot technical or service-related problems reported by customers.
-Escalate complex issues to higher-level support or relevant departments as needed.

Product or Service Information:
-Offer detailed information about products or services, including features, pricing, and availability.
-Assist customers with understanding and using products or services effectively.

Product or Service Information:
-Offer detailed information about products or services, including features, pricing, and availability.
-Assist customers with understanding and using products or services effectively.

Order Processing:
-Assist customers with placing orders, tracking shipments, and handling returns or exchanges.
-Ensure accurate and efficient order processing while maintaining customer satisfaction.

Data Entry and Documentation:
-Record and maintain detailed logs of customer interactions, issues, and resolutions.
-Update customer profiles and service records as necessary.

Social Media Manager

Community Engagement:
-Foster and maintain active engagement with followers across various social media platforms.
-Respond to comments, messages, and mentions in a timely and personable manner.

Content Creation and Curation:
-Develop and curate content that resonates with the target audience, including posts, images, videos, and stories.
-Collaborate with content creators and designers to ensure high-quality and on-brand content.

Content Scheduling:
-Plan and schedule content on all social media platforms via scheduler tools like Hootsuite.
-Ensure that content is posted at optimal times to maximize reach and engagement.

Community Building:
-Create and manage online communities or groups related to the brand or industry.
-Moderate user-generated content to ensure compliance with community guidelines and brand standards.

Analytics and Reporting:
-Track and analyze key performance metrics such as engagement rates, growth, and sentiment.
-Prepare regular reports and insights on social media performance and community health.

Trend Analysis:
-Stay updated on social media trends, tools, and best practices to keep the brand’s presence fresh and relevant and implement new strategies and tactics based on emerging trends and audience preferences.

Crisis Management:
-Identify and manage potential social media crises by responding quickly and appropriately.
-Develop and implement strategies to address negative feedback or public relations issues.

Campaign Management:
-Plan and execute social media campaigns, including promotions, contests, and giveaways.
-Monitor campaign performance and adjust strategies as needed to achieve objectives.

Audience Research:
-Conduct research to understand the demographics, interests, and behaviors of the social media audience.
-Use insights to tailor content and engagement strategies to better meet audience needs.

Collaboration with Content Creators:
-Collaborate with influencers, bloggers, and other content creators to enhance the brand’s reach and impact.
-Manage partnerships and ensure that collaborations align with brand values and objectives.

Sales Associate

-To be knowledgeable about the history of your brand.
-Monitor stocks in selling and organize inventory with accuracy and efficiency
-Provide an excellent shopping experience by consistently offering a wide range of quality products, personalize service and innovate marketing activities.

Virtual Event Management Tool

- Streamyard

Design/Graphic

- Canva

File Sharing Storage

- Google Drive
- DropBox

Operational Software Tools

- Zendesk
- Sprnklr
- Infobip

Google Workspace

Microsoft Office