2006
BS Information Technology
Colegio de San Juan de Letran - Calamba
Your All Around Virtual Assistant
I'm an Experienced Virtual Assistant with a strong customer service, sales, finance, and administrative support background. Skilled in managing tasks, solving problems, and keeping things organized. Reliable, adaptable, and focused on delivering great results while building positive relationships.
Wanna Get to Know Me?
My Skills and Competencies
Debt Collection
Content | Article Writer
General Virtual Assistant
Executive Assistant
Certificates
My Experience and Education
May 2022
-
August 2004
AZ Telesolutions
(Virtual Assistant | Appointment Setter (Part-Time))
- Managed emails, calendars, and client appointments, ensuring smooth and efficient scheduling.
- Acted as a point of contact for clients and stakeholders.
January 2018
-
August 2004
Wells Fargo International Solutions, LLC.
(Senior Account Resolution Specialist)
- Handled calls to negotiate payment plans and settlements for charge-off accounts while ensuring compliance with all regulations.
July 2017
-
December 2017
American Express International Inc.
(Collection Specialist)
- Managed and collected payments on early-stage delinquent credit card accounts.
- Negotiated payment plans that worked for both customers and the company.
February 2014
-
July 2017
JP Morgan Chase Bank - PGSC.
(Specialist II)
CHASE AUTO FINANCE - SPECIALIST II
- Collected payments on auto loans overdue by 30–60 days, helping resolve balances and restore accounts.
- Used skip tracing, database searches, and social media to locate account holders with accounts overdue by 90+ days.
DEPOSIT REVIEW - SENIOR SPECIALIST
- Verified check legitimacy before processing for funding or holding by reviewing details like appearance, issuer information, and past deposits to ensure authenticity and prevent fraud.
August 2011
-
February 2014
VXI Global Solutions
(Sales Representative)
- Managed inbound and outbound sales calls for beauty brands like Proactiv and Sheer Cover, helping customers enroll in monthly memberships and highlighting their benefits.
December 2010
-
September 2011
Concentrix (IBM Business Processing)
(Collection Specialist)
- Worked as a Collection Specialist for Lloyds TSB, assisting cardholders with money management through inbound and outbound calls. Provided personalized advice to improve credit scores and achieve better financial health.
July 2010
-
December 2010
Concentrix (Convergys)
(Customer Service Representative)
- Served as a Customer Service Representative for AT&T - Mobility, resolving billing, technical, and service-related issues to ensure customer satisfaction.
June 2007
-
June 2010
SPI Global Solutions (ePLDT Ventus)
(Customer Service Representative)
- Provided customer service and technical support for brands like Sony and Mitsubishi, assisting with inquiries on home electronics including digital cameras, universal remotes, and televisions.
My Services
Content | Article Writer
Expert writing for research-driven content tailored to your audience.
General Virtual Assistant
Dependable Virtual Assistant skilled in organizing tasks, managing schedules, and ensuring smooth operations.
Executive Assistant
Providing high-level administrative support which will allow you to focus on strategic priorities.