2006
BS Information Technology
Colegio de San Juan de Letran - Calamba
Your All Around Virtual Assistant
I'm an Experienced Virtual Assistant with a strong customer service, sales, finance, and administrative support background. Skilled in managing tasks, solving problems, and keeping things organized. Reliable, adaptable, and focused on delivering great results while building positive relationships.
Wanna Get to Know Me?
My Skills and Competencies
Article Writing
File Management
Meeting Management
Calendar Management
Email Management
Graphics Design
Certificates
My Experience and Education
April 2025
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Present
Bruntwork
(Receptionist | Virtual Assistant)
SPACE CONSTRUCTION
- Handle incoming calls, emails, online messages, and social media inquiries with professionalism and promptness.
- Conduct outbound calls to confirm appointments, send reminders, and follow up with clients, reducing missed meetings and improving communication.
- Schedule appointments, meetings, and reservations while preventing conflicts.
- Provide clients with clear and accurate information about services.
- Manage administrative tasks including data entry, digital file organization (e.g., permits, contracts, project photos), and updating job tracking systems.
- Post project updates, photos, and content to social media platforms such as Instagram and Facebook to maintain the company’s online presence.
- Help organize and maintain all job-related documentation, including permits and internal records, to ensure compliance and easy access.
May 2022
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December 2024
AZ Telesolutions
(Virtual Assistant | Appointment Setter (Part-Time))
VIRTUAL ASSISTANT - MODERN REGENERATIVE HEALTH
- Handle incoming calls, emails, and chats professionally and efficiently.
- Schedule appointments, meetings, and reservations while preventing conflicts.
- Provide clients with clear, accurate details on services, pricing, and availability.
- Manage administrative tasks, including data entry, record updates, and client information.
- Monitor and respond to inquiries on social media and company websites.
COLD CALLING - EMT SOLAR
- Make outbound calls to leads from online inquiries, referrals, and marketing campaigns.
- Qualify customers by assessing their energy needs, property type, and interest in solar solutions.
- Schedule sales appointments with qualified prospects for consultations or site assessments.
- Keep accurate records of calls, customer details, and appointments in the CRM.
January 2018
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August 2024
Wells Fargo International Solutions, LLC.
(Senior Account Resolution Specialist)
- Negotiated payment plans and settlements for charge-off accounts, ensuring compliance with all regulations.
July 2017
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December 2017
American Express International Inc.
(Collection Specialist)
- Managed and collected payments on early-stage delinquent credit card accounts to reduce overdue balances.
- Negotiated payment plans balancing customer needs and company goals.
February 2014
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July 2017
JP Morgan Chase Bank - PGSC.
(Specialist II)
CHASE AUTO FINANCE - SPECIALIST II
- Collected payments on auto loans overdue by 30–60 days, helping customers resolve balances and regain account standing.
- Used skip tracing, database tools, and social media to track down account holders with overdue accounts lasting 90+ days.
DEPOSIT REVIEW - SENIOR SPECIALIST
- Verified check legitimacy by reviewing details such as appearance, issuer information, and past deposits to ensure authenticity and prevent fraud before processing.
August 2011
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February 2014
VXI Global Solutions
(Sales Representative)
- Managed sales calls for brands like Proactiv and Sheer Cover, helping customers enroll in monthly memberships and showcasing the benefits.
December 2010
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September 2011
Concentrix (IBM Business Processing)
(Collection Specialist)
- Assisted cardholders with managing finances, boosting credit scores, and improving financial health through personalized advice and support.
July 2010
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December 2010
Concentrix (Convergys)
(Customer Service Representative)
- Worked as a Customer Service Representative for AT&T Mobility, resolving billing, technical, and service issues to ensure customer satisfaction.
June 2007
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June 2010
SPI Global Solutions (ePLDT Ventus)
(Customer Service Representative)
- Provided customer service and technical support for brands like Sony and Mitsubishi, assisting with inquiries on home electronics such as digital cameras, remotes, and televisions, using all channels of communication available, including phone calls and chat support.
My Services
Content | Article Writer
Expert writing for research-driven content tailored to your audience.
Customer Service | Technical Support
Reliable Solutions, Exceptional Support.
General Virtual Assistant
Dependable Virtual Assistant skilled in organizing tasks, managing schedules, and ensuring smooth operations.
Executive Assistant
Providing high-level administrative support which will allow you to focus on strategic priorities.